Training Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Clipboard Health Full time

Position Purpose and Impact At the heart of our vision lies ownership, humility, and a commitment to uncomfortably high standards and customer centricity.

We envision a Training team that not only ensures the organization thrives through exceptional customer experiences but also fosters the growth of our agents through meaningful feedback, coaching and initiatives that support their individual needs.

Responsibilities Become the subject matter expert on processes, and procedures to craft training content that will elevate the customer experience.

Become the subject matter expert on processes, and procedures to teach those skills to newly hired employees at various levels of the org.

Make suggestions to improve workflows that will enhance the customer experience.
Ensure customer satisfaction metrics are met for training programs.
Prepares and maintains training content to coordinate, develop, design and maintain team and individual training materials.

Organizes training programs designed to give newly-hired employees the skills to be successful in the role, including systems and customer service soft skills,.Coordinates training of end-users for new department procedures/processes, and new workflows as needed.

Works closely with the Quality Assurance team to identify areas of deficiency and develop training to improve competency, continuing education, and process improvement.

Monitors new hire progress for the first 30 days of live customer interactions.

Reviews interactions for the purpose creating effective training that supports service skills, adherence to internal processes and quality of the customer service deliveredProvides Team Leaders and Managers with regular agent performance feedback throughout the training process.

Provides individualized feedback to newly hired employees to address performance gaps.
Supports and suggests improvements/recommendations to meet the highest level of customer experience.
Supports in live training classes regularly.
Required Qualifications Ability to write effective training content that supports company values and a world class customer experience.
Capable of spotting inconsistencies, errors, and areas for improvement in agent performance and customer interactions.
Strong analytical practice for interpreting data, identifying trends, and making data-driven recommendations for improvement.
Ability to provide clear and concise written and verbal feedback to employees at all levels of the organization.

Adaptable and flexible, able to adjust to changes in processes, procedures, and priorities to ensure ongoing quality and efficiency in call center operations.

Demonstrates willingness and ability to answer questions and solve problems.
Demonstrated track record of impeccable professional written and verbal communication skills including the ability to provide constructive feedback.
Excellent attention to detail and the ability to create clear and concise documentation.

Required Experience 2 + years of call center customer service experience in an inbound contact center2 + years experience as a customer service representative or tech support trainer2+ training in content writing1+ years of Google Suite experience.

System Requirements Minimum 15Mbps wired internet connectionMinimum i5 processor or equivalentMinimum 12GB RamQuiet working environmentSteady power and internet connection
#J-18808-Ljbffr

  • Implementation & Training Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Datafin Full time

    ENVIRONMENT: A leading company that offers innovative cloud-based solutions for cost management, with a focus on Quoting/Jobs, Call-Out, and Contract Management, is seeking an Implementation and Training Specialist to join their vibrant team. The ideal candidate will be instrumental in the successful rollout of the company's cloud-based cost management...

  • Implementation Training Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Datafin Full time

    Implementation & Training SpecialistProduct/Project managementJohannesburg - GautengENVIRONMENT: A leading company that offers innovative cloud-based solutions for cost management, with a focus on Quoting/Jobs, Call-Out, and Contract Management, is seeking an Implementation and Training Specialist to join their vibrant team. The ideal candidate will be...

  • Clinical Training Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Career Options Africa Full time

    CAREER OPTIONS AFRICA GROUPBackground InformationCareer Options Africa Group is a HR Consultancy firm specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan.THE JOBAs the Clinical Training Specialist, you...

  • Training and Communications Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Dentons Full time

    We have a unique opportunity for an interim Global New Business Intake (NBI) Training and Communications Specialist to support the implementation of a significant transformation program. This position will report to the Global Head of Operational Efficiency and the NBI Program Director. The incumbent will help drive the success of a major transformation...

  • Software Training Facilitator

    2 weeks ago

    Johannesburg, Gauteng, South Africa DataTech Recruitment Full time

    Are you passionate about technology and helping companies excel in Governance, Risk, and Compliance (GRC)? Do you thrive in a dynamic environment and enjoy building relationships while delivering exceptional training? If so, we're looking for a talented GRC Software Trainer to join our growing teamIn this role, you'll be the knowledge powerhouse, ensuring...

  • Software Training Facilitator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Datatech Recruitment Full time

    Are you passionate about technology and helping companies excel in Governance, Risk, and Compliance (GRC)? Do you thrive in a dynamic environment and enjoy building relationships while delivering exceptional training? If so, we're looking for a talented GRC Software Trainer to join our growing teamIn this role, you'll be the knowledge powerhouse, ensuring...

  • IT Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Fachs Buisness Training & Consulting Pty Ltd Full time

    Job OverviewThe Information Technology Specialist is responsible for the effective operation of information systems services and support across the organization. The Information Technology Specialist serves as a technical expert for the configuration, administration, management, maintenance and support of IT systems and networks within FACHS Group.Job Duties...

  • Telecommunications Engineering Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Surgo HR & Training Full time

    Our client is an award-winning, internationally acclaimed digital solutions and technology service provider. With a track record of more than 20 years, they have become one of South Africa's leading providers of on-demand customer experience and digital solutions.Job Duties and Tasks for: "Telecommunications Engineering Specialist"Review and evaluate...

  • Training Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Synergy Contact Centre Full time

    Job Purpose:Job Objectives: To deliver a clear vision and supporting strategy for the Academy. To support with recruitment for all Academy staff and create a staff succession plan for the Academy. To implement an operational / performance plan to deliver the strategic objectives based on Academy KPI outputs To review these KPIs with all Academy management...

  • SAP Training and Development Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Dimension Data Full time

    **Role Expectation/ DeliverablesThe SAP Enable Now Administrator/Training Specialist is required to assist with all SEN administrator tasks as well as training logistics.The expected deliverables include the following:Development and QA (Quality Assurance) of training material on SEN (SAP Enable Now) in conjunction with the various stakeholders who will...

  • Training Coordinator

    2 weeks ago

    Johannesburg, Gauteng, South Africa TotalEnergies Full time

    Human Resources JOHANNESBURG-BIERMANN AV(ZAF) South Africa As a Training Coordinator, you will be resposible for the following:HSEQTo be responsible for the reliable and efficient unfolding of all training programmes for young talent development To ensure appropriate and correct documentation is kept for audit and review purposes- Training Execution,...

  • Legal Training Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa LexisNexis Full time

    Do you enjoy collaborating cross-functionally to deliver on common goals?Do you enjoy working towards resolving issues to a high standard?Join us in shaping a more just world.About UsLexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and...

  • Junior Business Development Specialist Remote

    2 weeks ago

    Johannesburg, Gauteng, South Africa Surgo HR & Training Full time

    We are looking for a Junior Business Development Specialist RemoteFor a company that respects your freedom of opinion, a team dynamic of empathy as well as support and ample growth within the organisation. Do you think you have what it takes? Become a SURGONIAN today and join our dynamic teamApplication Criteria:Appointed on a Fixed Term / Long Term Project...

  • Regulatory Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    CAREER OPPORTUNITYSantam Specialist Business has a career opportunity for a Regulatory Administrator in our Specialist Regulatory team who will be based in Johannesburg. The Specialist Regulatory team provides support services to businesses to ensure adherence to regulatory requirements at an operational level. Role PurposesTo engage and support with various...

  • National Training Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa AVI Limited Full time

    AVI Ltd.is known for its leading household brands across many categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel.NATIONAL BRANDS LIMITED operates 5 manufacturing sites, offering world class manufacturing facilities in Isando...

  • Business Writing Training Facilitator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Oceana HR Professionals Full time

    We seek the services of a Specialist in Business Writing on the following:_Principles of effective written communication_- _Effective writing tools_ Business report writing techniquesRequirements: Minimum of Bachelor's degree in related field At least 35 years of experience in training facilitation Proficiency in Microsoft Office Suite Experience in...

  • Regulatory Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    What will you do?Santam Specialist Business has a career opportunity for a- Regulatory Administrator in our Specialist Regulatory team who will be- based in Johannesburg. The Specialist Regulatory team provides support services to the businesses to ensure adherence to regulatory requirements at an operational level.To engage and support with various...

  • Training and Development Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa IG Group Full time

    Job TitleTraining and Development ManagerJob Description:Training and Development ManagerThe Training and Development Manager will be responsible for owning and delivering the Training and Development strategy for IG's Global client servicing teams. You will oversee our Learning Management System, and a team tasked with training new and experienced hires and...

  • Technology Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa CSG Talent Full time

    TECHNOLOGY SPECIALIST - South AfricaAre you an auto electrician or electrician with underground mining experience?Do you have EDS and EDI experience?Have you gained experience with the deployment and support of collision avoidance systems?We are working with a global client who are technology innovators dedicated to making the underground mining industry...

  • Tied Financial Advisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Surgo HR & Training Full time

    Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Tied Financial Advisor to join their team.Job...