Utitities Manager

Working Conditions
This position is office based and works on a normal 40 hours a week. Busy periods may require extra hours to ensure deadlines are met. Employees will be required to travel for business purposes.

Reporting Manager
The Utilities Manager reports to the Head of Sustainability & Utilities.

Budget Responsibility
No direct budget responsibility.

Duties and responsibilities
Primary

• Lead and manage the team of utilities specialists whose function, targets, skills, and

responsibilities are aligned to deliver on the department outcomes.

• Manage, develop, and lead.
• Provide single point of contact with the sector business units for the operational focus

areas described in 2 4 below as well as the full range of utilities related matters not
specifically covered in items 2 4.

• Responsibilities are applied to all property sectors on a national basis.

General

• Advises Property Client in developing utility strategies, policies, and objectives.
• Assures that property client is provided accurate, timely information to facilitate

appropriate policy/decision-making as it pertains to utilities.

• Leads in the acquisition of electric power and water supplies as well as waste

management services to provide sufficient and cost-effective resources for the client Stakeholders.

• Ensure utilitys power, water and sewer operations are in compliance with all city policies and applicable municipal guidelines, rules regulations and public utility principles/practices.

Property interface

• Oversight and allocation of responsibility for resolution of:

o Municipal account management and queries.
o Tenant billing management and queries.
Utilities data

• Establish and oversee implementation of a utilities data strategy which meets and aligns

to the business objectives.

• Determine key priorities for the utilities specialist focused on data with regards to

delivering on the range of data sourcing, analytics, and reporting requirements for the
business.

• Metrics related to resource areas such as waste and other relevant resource areas may

be added to this portfolio in time depending on client's strategic objectives.

• Oversee the implementation and contract management for the client's Single

Trench and Open Access Network Fibre Policy and associated service providers.

Utilities Management Company (UMC) interface

• Implement and manage systems and processes for accurate and consistent information

flow between the UMC and business units.

• Manage the UMC policy and service level agreements.
• Industry trends and business innovation.
• Continually monitor industry trends, evaluate new products and services for potential

value add to the business, and participate in industry working groups. Oversee pilot tests
of cutting-edge utility management solutions.

• Plan, develop, implement, and maintain programs, policies, process/procedures, and

guidelines for systems/users within the service line, inclusive of establishing controls.

• Engage in a culture of continuous improvement and innovation by leveraging business

intelligence, adopting, and participating in the development of best practices, new tools,
process re-engineering and other ideas that provider service delivery efficiencies.

Experience

• At least ten (10) years experience in a utilities management function, 5 of which must

be at senior management level.

• Proven experience in endtoend utilities management including a working knowledge of

electricity, water, waste, electrical, mechanical, smart metering, building automation
and control systems across commercial office, industrial, retail, and mixed-use building types.

• Ability to do detailed financial statement analysis.
• Ability to do detailed analysis of utilities budgeting.
• Ability to do detailed analysis of utility billing, recovery, and consumption reports.
• Experience presenting information to all levels of management.
• High levels of commercial acumen.
• Ability to build and maintain strong relationships with third parties, municipalities, and stakeholders.

Qualifications

• A bachelors degree in finance/accounting or a BSc (Property Studies) degree with electives (Sustainability & Environment) and post grad qualification.
• Utilities Manager course or similar field

Competencies

• Strategic focus and a thought and informed opinion leader who will inspire people with

innovative ideas.

• Has ability to turn ideas into reality,
• Passionate, professional, assertive, and driven to continuously add value,
• Exemplary leadership skills with an ability to manage conflict and give direction in a

matrix structure

• A team player with an ability to achieve results through others,
• Exceptional working relationship builder at all levels, with a consultative approach,
• Excellent negotiator with good verbal and written communication skills

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