IT Operations Manager Permanent iS0L76Y3975

2 weeks ago


Randburg, Gauteng, South Africa iSanqa Full time

Onsite Randburg based permanent role

Educational Qualifications:

  • Matric
  • National Diploma or relevant B Degree.
  • Management Development Program

Professional Qualifications:

  • ITIL Operations
  • MCSE or relevant technical equivalent qualification
  • Project Management Certification
  • TOGAF certification
  • ITIL Service Design
  • Certified Cloud Architect
  • Business Analyst
  • RHEL and SUSE Linux - strong knowledge or certification
  • Virtualization (VMware, Hyper-V) strong knowledge
  • HCI strong knowledge of a Hyper Converged Infrastructure such as VxRail
  • Citrix strong knowledge about VDI
  • Monitoring Solutions good understanding of monitoring solutions
  • Strong knowledge of AD/ADFS, M365 & Exchange
  • SCCM and Patch Management

Requirements

  • More than 7 years as Service Delivery or Operations Manager for an enterprise environment.
  • Experience in service design and implementation.
  • Experience in developing and implementing service standards: service definitions, policies, and procedures, and technical.
  • Proven capability in leading the crafting of responses to address requirements (i.e. RFP's); Solution Writeups, Technical Response and calculation of effort and cost.
  • Experience as a senior technical resource, specialist, or architect.
  • Experience as a technical team lead.
  • Staff, People and Strategic Management +- 20 staff in team
  • ITIL Operations

DUTIES

  • Service Development: Design, implement, and enhance services.
  • Continuous Improvement: Standardize, optimize, and automate processes.
  • Trusted Advisor: Demonstrate deep business and technology understanding.
  • Best Practices: Adhere to agreed guidelines and best practices.
  • SLA Management: Monitor and manage service levels to meet SLA targets.
  • Contract Alignment: Ensure services match contracted scope.
  • Resource Management: Oversee staff and third-party providers.
  • Resource Planning: Identify and allocate necessary resources.
  • Client Reporting: Prepare and deliver agreed reports and dashboards.
  • Escalation Handling: Act as the main contact for escalations.
  • Issue Resolution: Address customer queries and complaints promptly.
  • Team Building: Create and optimize high-performance teams.
  • Staff Development: Coach and develop staff potential.
  • Governance Compliance: Implement governance structures per policies.
  • Accurate Billing: Ensure timely and accurate billing.
  • Documentation Management: Maintain and secure customer documentation.
  • Strategic Input: Contribute to IT strategy and roadmap.
  • Service Improvement: Identify and implement improvement strategies.
  • Collaboration: Work with internal and external partners.
  • Revenue Opportunities: Identify and communicate potential revenue opportunities.
  • Internal process management
  • Internal and external effective communication
  • Important: A clear criminal record is required.

NB: By applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe. Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.

#isanqa #isanqajobs #itjobs #jobsgauteng #itjobgauteng #ITILjobs #itoperationsmanager #itoperations


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