New Business Team Lead

2 weeks ago

Germiston, Gauteng, South Africa People Dimension Full time

Duties & Responsibilities

Job Overview:

You have put in the hard work, closed the sales, earned the money, and now you feel ready for the next step in your career. Congratulations, you have reached the Team Lead position. This role marks the beginning of your leadership journey, a significant step that requires you to prove yourself all over again. It involves being highly productive during the day, handling administrative tasks at night, and working long hours.

Team Leads serve as the Group's ambassadors to the consultants in their team. They set the cultural tone, lead from the front, and embody the organization's values. Despite the challenges, this role offers invaluable hands-on experience in nurturing talent and contributing to a brighter future.

Embrace this opportunity as the starting point of your professional growth. While the journey won't be easy, the rewards are well worth the effort.

Below are the key responsibilities you will be handling:

Responsibilities and Duties

Culture:

As a Team Lead, you are tasked with fostering a positive and vibrant culture among your team members. This includes:

  • Show unwavering support for each consultant, believing in them more than they believe in themselves.
  • Maintain a culture of positivity and motivation.
  • Promote team spirit and healthy competition.
  • Organize exciting inter-team competitions and keep the morale high.
  • Deliver impactful morning motivation sessions.
  • Curate energizing music playlists to create an upbeat atmosphere.
  • Conduct regular motivation sessions throughout the day.
  • Hold daily team meetings to celebrate successes and address areas for improvement.
  • Act as a mentor to guide and inspire all consultants.

Dealer Books:

Team Leads are responsible for overseeing the construction and management of dealer books by their teams, a crucial aspect that streamlines operations. Your duties entail:

  • Ensure all dealer books meet the required quality standards.
  • Emphasize the acquisition of F&Is over sales.
  • Approve the addition of new dealers to the books after verifying their quality.
  • Communicate with partners following established procedures and upon managerial request.
  • Enforce any policies related to dealer books as directed by Management.
  • Assist consultants in enhancing relationships with partners by:
  • Creating effective communication templates for weekly use.
  • Reviewing and validating all materials sent to partners.
  • Providing daily discussion topics for partner interactions.
  • Revamp dealer offerings for managerial approval.

Dealer Book Handovers:

Team Leads oversee smooth transitions of dealer books when consultants leave to prevent any business loss. This involves:

  • Adhering to the established handover process.
  • Facilitating the handover procedures.
  • Executing the transition plan outlined by the department Manager.
  • Actively engaging in the handover by reaching out to dealers personally.
  • Ensuring all necessary steps are taken to meet the book targets and facilitate a seamless handover to the incoming consultant/s.

Performance Management:

One of your primary roles as a Team Lead is to optimize the performance of your consultants. This includes:

  • Providing comprehensive training to equip consultants with necessary skills.
  • Offering daily one-on-one coaching and support, especially in dealer interactions.
  • Providing guidance and supervision aligned with the company's values and policies.
  • Ensuring consultants excel in communication, relationship-building, and sales techniques through targeted training and coaching.
  • Motivating your team members to push their limits and achieve their goals.
  • Mentoring consultants, setting clear performance objectives, and fostering their development.
  • Investing time outside office hours in strategic planning, team engagement, and productivity enhancement.

General Tasks:

In addition to the specific roles mentioned, Team Leads are tasked with various general responsibilities. Remember to focus on productivity during work hours and address other tasks in your personal time. Some general duties include:

  • Detecting and reporting any instances of fraudulent behavior.
  • Ensuring timely rectification of errors and overseeing the process.
  • Monitoring non-deliveries and ensuring they are resolved effectively.
  • Developing and managing work schedules and staff assignments.
  • Participating in and presenting at Production Conferences.
  • Tracking and analyzing performance statistics regularly.
  • Seeking continuous quality improvement by adhering to standards, suggesting process enhancements to Management.
  • Handling ad-hoc functions such as training, performance reports, mentorship, and department-specific KPIs on a monthly basis.
  • Assisting in recruitment by conducting secondary interviews.
  • Engaging in educational opportunities to enhance your skills and knowledge.

Desired Experience & Qualification

Key Competencies

  • Communication Skills: Ability to convey information effectively, engage with individuals, and build rapport.
  • Action-Oriented: Recognizing the need for action, evaluating risks, and being accountable for outcomes.
  • Decisiveness: Making timely decisions and taking ownership of the results.
  • Performance-Oriented: Driven to take initiative, seize opportunities, and pursue objectives.
  • Leadership Abilities: Capable of guiding, directing, and empowering team members.
  • Teamwork: Collaborating effectively with others towards shared goals.
  • Building Relationships: Establishing positive and meaningful connections with others.

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