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Retentions Team Lead

3 months ago

Germiston, Gauteng, South Africa People Dimension Full time

Duties & Responsibilities

  • Setting targets and assigning clients to team daily.
  • Training new team members.
  • Providing statistics regularly.
  • Offering KPI feedback and essential training, guidance, and motivation to staff.

Responsibilities and roles

  • Assigning targets and clients daily.
  • Sending monthly statistics to Manager.
  • Handling client issues.
  • Conducting sales call audits.
  • Linking HR, departments, and Retentions.
  • Training new consultants and bottom performers.
  • Conducting monthly performance ratings.
  • Resolving QA issues.
  • Guiding team on Retentions calls.
  • Responsible for daily stats and reports.
  • Participating in conferences and interviews.
  • Responding to emails promptly.
  • Planning work rosters and handling staff adherence.
  • Tracking payroll and Code of Conduct adherence.
  • Conducting staff meetings and motivating the team.
  • Attending Company events.
  • Booking and distributing ILD monthly.

Desired Experience & Qualification

  • Flexibility and Adaptability: Adapts to changes and pressures efficiently.
  • Communication Skills: Clearly presents information both verbally and in writing.
  • Managing Self and Others: Plans, organises, and controls working environment effectively.
  • Taking Action: Recognises the need for action and takes responsibility for outcomes.
  • Decision Making: Makes timely decisions and takes responsibility.
  • Performance Driven: Motivated to take action and pursue goals.
  • Multitasking Ability: Capable of handling multiple tasks efficiently.

Package & Remuneration

R R CTC pm.