Customer Support Specialist with German

2 weeks ago

Cape Town, Western Cape, South Africa PartnerHero Full time
Role Details
  • Type of Support: Omnichannel (Email, chat, phone, social media)
  • Contract Duration: Permanent
  • Training Schedule: Monday - Friday, 8:00 am - 5:00 pm SAST | Saturday / Sunday off
  • Work Schedule: Tuesday - Saturday, 9:00 am - 6:00 pm SAST | Sunday / Monday off
  • Work Type and Location: Remote, South Africa or Romania
  • Expected Start Date: May, 2024
About Us

A bit about us. We link skilled individuals globally with innovative companies who wish to construct, transform, and expand their operations. We offer talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are known as a Most Loved Workplace, and we believe it's because we understand that culture propels business success. We inspire our team members to bring their entire, authentic selves to all their tasks at PartnerHero. So bring your expertise and your skills, and also bring your enthusiasm and everything else that defines who you are. You will always be empowered to deliver your finest work at PartnerHero, relish your day-to-day, and flourish.

The Role

We are presently in search of a driven German Technical Support Associate to assist a new partner in the Medical Field. This new partner is enthusiastic about aiding people. Their goal is to democratize healthcare by making medical imaging accessible to individuals worldwide. To support this team, we are seeking individuals with solid customer support abilities, exceptional communication skills, a passion for healthcare, and the capacity to offer customers personalized support through phone, email, and chat.

In this role you should enjoy excelling in dynamic and flexible settings, taking charge of our partners' brands, product, and opportunities, and utilizing your creative problem-solving skills to surpass expectations.

What You'll Do:

  • Provide exemplary, friendly, and positive customer service via email, chat, and/or phone
  • Aid customers in resolving problems with strong troubleshooting, reading comprehension, and problem-solving abilities
  • Analyze recurring customer issues and generate insight reports to aid our Partners in enhancing their businesses
  • Address pre-sales inquiries and qualify leads for sales
  • Assist customers with their payment process
  • Can operate independently and in a teamwork

What We Expect From You:

  • Excellent English and German - both written and verbal communication skills
  • Action-oriented with strong organizational, analytical, and problem-solving skills
  • Adaptability toward rapid changes
  • Attentiveness and empathy towards clients
  • Ability to multitask and learn new workflows
  • Team player
  • Great customer service skills via phone, chat, and email
  • Knowledge about Ultrasound and medical imaging is a huge plus. Nurses, medical students, and sonographers are very welcome to join

What You'll Get In Return:

  • Flexible working arrangements (US Only)
  • Hybrid working arrangements (all other countries)
  • Competitive Base Salary
  • Generous paid vacation
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Competitive retirement benefits (US only)
  • Access to free posture-based fitness workouts from home paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our central values bring purpose to our work and establish the atmosphere for our culture. From the partners we serve to the associates who work with us, we share a set of fundamental values that direct our actions.

  • Care for others - Collaborate, empathize, and search for opportunities to prioritize each other
  • Embrace growth - Expand your mind by taking calculated risks, improving your skills, and staying receptive to change
  • Manifest trust - Trust is the bond that allows us to work at maximum efficiency, as team members, in a united direction. It is continually earned by fulfilling our commitments
  • Take ownership - Doing the right thing should come naturally
  • Be humble - Seek advice, receive feedback, ask inquiries, and listen to your colleagues

PartnerHero is pleased to be an unbiased workplace. We cherish diversity, inclusion, justice, and belonging, and these principles lie at the foundation of how we cooperate. We are committed to granting equal job opportunities irrespective of characteristics legally protected in the area where the candidate is applying. We also welcome qualified applicants despite any criminal backgrounds, in compliance with legal obligations. We are determined to incorporating all individuals and will offer sensible accommodations for qualified individuals with disabilities in our employment application process. If you need help or accommodations to partake in the job application or interview process, please reach out.

PRIVACY NOTICE

PartnerHero is dedicated to safeguarding your privacy and the security of your personal information. By completing the forms linked to your job application and submitting your data to us, you are authorizing us to handle your data and keep it for possible recruitment and hiring reasons.

To discover more about PartnerHero's privacy program, including your rights and choices for regulating the personal data you provide to us, please explore our Privacy Center.

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