Current jobs related to Contact Center Agent - Durban, KwaZulu-Natal - CCI South Africa

  • Customer Service Representative

    6 days ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Job Title: Call Center AgentAt WNS Global Services, we are seeking a highly skilled and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Investigate and resolve customer enquiries in a timely and professional...

  • Cell C Coaching Position

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa CallForce Full time

    Job Summary:We are seeking a highly skilled and experienced Coaching Professional to join our team at CallForce. As a Cell C Coaching Position - Team Development Specialist, you will be responsible for the overall development and performance of an assigned incubation team.Key Responsibilities:Team Development: Facilitate the course map and lead the team of...

  • Dialer Operations Manager

    1 day ago

    Durban, KwaZulu-Natal, South Africa ABC Worldwide Full time

    Job Description: Dialer ManagerAt ABC Worldwide, we are seeking a highly skilled Dialer Manager to join our team. As a key member of our call center operations, you will be responsible for managing the dialer operations to ensure efficient call center performance.Key Responsibilities:Manage Dialer Operations: Oversee the implementation and maintenance of...

  • Team Leader

    6 days ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Job DescriptionMain Purpose:To lead and inspire a team of Customer Service Advisors in delivering exceptional customer service through business KPIs, driving profitability and customer satisfaction.Responsibilities:Drive success against KPI targets and plans, leveraging effective people management.Create a positive learning environment that empowers and...

  • Executive Team Member

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Job OverviewAt WNS Global Services, we are seeking a highly skilled and experienced Team Leader to join our team.Job SummaryAs a Team Leader, you will be responsible for leading a team of Customer Service Advisors in delivering industry-leading customer service. You will be expected to inspire and engage your team to achieve business KPIs and increase...

  • Dialer Operations Manager

    6 days ago

    Durban, KwaZulu-Natal, South Africa ABC Worldwide Full time

    Job Title: Dialer ManagerABC Worldwide is seeking a highly skilled Dialer Manager to join our team. As a key member of our call center operations, you will be responsible for ensuring the efficient performance of our dialer system.Key Responsibilities:Manage Dialer Operations: Oversee the implementation and maintenance of dialer system configurations to...

  • Quality Assurance Specialist

    7 days ago

    Durban, KwaZulu-Natal, South Africa CallForce Full time

    Quality Assurance AnalystThe Quality Assurance Analyst plays a crucial role in ensuring the highest standards of quality in our call center operations. This individual is responsible for monitoring and evaluating the performance of our call center agents, identifying areas for improvement, and implementing strategies to enhance customer satisfaction and...

  • Sales Operations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Mr Price Full time

    Sales Support Manager Job DescriptionThe Sales Support Manager will play a pivotal role in driving business growth through effective sales forecasting, process optimization, and data-driven decision making.Key Responsibilities:Develop and implement sales forecasting strategies to ensure accurate predictions and informed business decisions.Manage and analyze...

  • National Customer Service Center Manager

    1 day ago

    Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    Job Title: National Customer Service Center ManagerLocation: Durban, South AfricaDepartment: Customer ServiceJob Level: ManagementSalary: R60 000.00 - R80 000.00Job Description:The National Customer Service Center Manager is responsible for overseeing the entire Customer Service Division and Product Support Division call centre operations. This role involves...

  • Team Leader

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Deposit Operations team at Hollywoodbets. As a key member of our team, you will be responsible for the management and day-to-day running of the deposit operations function.Key ResponsibilitiesEnsure the accuracy of daily/weekly/monthly reporting statistics to your...

  • Senior Operations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    WNS Global Services is seeking a highly skilled and experienced professional to fill the role of Assistant Manager. The ideal candidate will have a proven track record of delivering against client, customer, and business outcomes, with a strong background in management and leadership. Key responsibilities will include engaging and supporting staff to achieve...

  • Team Leader

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Deposit Operations team at Hollywoodbets. As a key member of our team, you will be responsible for the management and day-to-day running of the deposit operations function.Key ResponsibilitiesEnsure the accuracy of daily/weekly/monthly reporting statistics to your...

  • National Customer Service Centre Director

    6 days ago

    Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full time

    Job Title: National Customer Service Centre ManagerWe are seeking a highly skilled and experienced National Customer Service Centre Manager to join our team at Boardroom Appointments.Key Responsibilities:Client Relationship Management: Develop strong relationships with key clients, build trust, and manage service levels in accordance with SLAs.Business...

  • National Customer Service Centre Director

    6 days ago

    Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full time

    Job Title: National Customer Service Centre ManagerWe are seeking a highly skilled and experienced National Customer Service Centre Manager to join our team at Boardroom Appointments.Key Responsibilities:Client Relationship Management: Develop strong relationships with key clients, build trust, and manage service levels in accordance with SLAs.Business...

  • Assistant Manager

    6 days ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Job Title: Assistant ManagerWe are seeking a highly skilled and experienced Assistant Manager to join our team at WNS Global Services. As an Assistant Manager, you will play a key role in leading a team of Senior Associates to create a customer-centric and high-performance culture.Key Responsibilities:People: Engage and support staff to achieve all KPIs...

  • Customer Service Representative

    1 week ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at WNS Global Services.Job SummaryAs a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities• Provide communications solutions to...

  • Insurance Advisors

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa CallForce Full time

    Position Overview: We are seeking dedicated professionals to engage within our contact center, offering exciting career paths as Insurance Advisors. This role is centered around delivering comprehensive service and assistance to brokers.Key Responsibilities:Delivering telephonic and email support to authorized representatives and brokerage...

  • Debt Recovery Specialist

    1 day ago

    Durban, KwaZulu-Natal, South Africa Mr Price Full time

    Unlock Your Potential as a Tracing and Collections AgentThe Tracing and Collections Agent plays a vital role in improving debtor contact and collections/recoveries by tracing current uncontactable customers whose accounts are in arrears.What's in it for You?Achieve your targets and enjoy amazing uncapped incentivesWe offer extensive learning and development...

  • Customer Service Representative

    1 week ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at WNS Global Services. As a key member of our contact center team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive a first-class experience.Key ResponsibilitiesCustomer Service: Provide timely...

  • Spanish Speaking Customer Service and Sales Representative

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Black Pen Recruitment Full time

    Job SummaryWe are seeking a highly skilled and multilingual customer service agent to join our team at Black Pen Recruitment. As a Spanish speaking customer service and sales representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced and dynamic environment.Key ResponsibilitiesAssist passengers with pre...

Contact Center Agent

3 months ago

Durban, KwaZulu-Natal, South Africa CCI South Africa Full time

Position Purpose


The succesfull Sales Agents will be responsible for the marketing and selling of products and services in the most professional and ethical manner as well as retain existing customers by providing options that suits customers' needs.

They will be required to keep updated with its clients products and services as well as competitor products and services always whilst maintaining excellent client liaisons.


Job Fit

Prerequisites
6 months Outbound Sales Experience within a contact centre

Computer literacy and the ability to multitask

Clear criminal and credit record

Attention to details

Competencies

  • Active listening skills
  • Emotional Resilliance
  • Passion for sales
  • Ability to think on their feet
  • Adaptable

Pay:
From R5,000.00 per month

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Cold calling: 1 year (preferred)
- more than 6 months of outbound sales: 1 year (preferred)

Shift availability:

  • Night Shift (preferred)