Cell C Coaching Position
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Coaching Professional to join our team at CallForce. As a Cell C Coaching Position - Team Development Specialist, you will be responsible for the overall development and performance of an assigned incubation team.
Key Responsibilities:
- Team Development: Facilitate the course map and lead the team of incubation agents to ensure successful graduation from the incubation program.
- Coaching and Development: Coach and develop the abilities of incubation agents to effectively meet performance standards.
- Performance Monitoring: Monitor and report on the performance of incubation agents, identifying areas for improvement and providing feedback to management.
- Scheduling and Attendance: Manage and reinforce the schedules of incubation agents to ensure strong attendance throughout the incubation program.
- Process Improvement: Identify opportunities for process improvement and work with the strategy and curriculum team to implement changes.
Requirements:
- Experience: Previous coaching/training experience at a contact center is advantageous.
- Qualifications: Matric, clear disciplinary record, and excellent communication skills.
- Competencies: People skills, passion for development and growth, and ability to facilitate reports and presentations.
What We Offer:
- Opportunity to work with a dynamic team at CallForce.
- Chance to develop and enhance the skills of incubation agents.
- Competitive salary and benefits package.
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Cell C Coaching Position
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