Team Leader

2 months ago


Durban, KwaZulu-Natal, South Africa WNS Global Services Full time
Job Description

Main Purpose:

To lead and inspire a team of Customer Service Advisors in delivering exceptional customer service through business KPIs, driving profitability and customer satisfaction.

Responsibilities:

  • Drive success against KPI targets and plans, leveraging effective people management.
  • Create a positive learning environment that empowers and develops Customer Service Agents.
  • Be a role model, contributing to the wider contact center objectives to deliver first-class customer service.
  • Identify areas for improvement, taking the initiative to analyze problems and generate solutions with a "can-do" attitude.
  • Understand the business, including strategy, products, services, and organizational structure.
  • Recognize the impact of team engagement on attrition and absenteeism, and develop strategies to mitigate these issues.
  • Organize and plan work schedules and activities to meet deadlines and quality measures, considering the needs of others.
  • Share knowledge and expertise to promote individual performance and contribute to team goals.

Minimum Requirements:

Minimum 24 months of customer service experience, with 12 months in a leadership or supervisory position.

Qualifications:

Matric or equivalent qualification.


  • Sales Team Leader

    1 month ago


    Durban, KwaZulu-Natal, South Africa CallForce Full time

    Sales Team Leader Opportunity at CallForceCallForce, a leading BPO service provider, is seeking a results-driven Sales Team Leader to join our team. As a Sales Team Leader, you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets.Key Responsibilities:Provide strong leadership and mentorship to a team of...

  • Sales Team Leader

    2 months ago


    Durban, KwaZulu-Natal, South Africa CallForce Full time

    {"h1": "Sales Team Leader Opportunity at CallForce", "p": "At CallForce, we are seeking a results-driven Sales Team Leader to join our team. As a Sales Team Leader, you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance...

  • Sales Team Leader

    2 months ago


    Durban, KwaZulu-Natal, South Africa CallForce Full time

    Unlock Your Sales Potential with CallForceAt CallForce, we're on the hunt for a results-driven Sales Team Leader to join our team of innovative contact centre solutions experts. As a Sales Team Leader, you'll be responsible for driving sales performance and leading a team of sales representatives to achieve exceptional results.Key Responsibilities:Team...

  • Sales Team Leader

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Talksure Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Team Leader to join our team at Talksure.As a Sales Team Leader, you will be responsible for leading a team of sales agents and ensuring they meet their targets and sales performance metrics.Key Responsibilities:Lead and motivate a team of sales agents to achieve sales targets and...

  • Sales Team Leaders

    2 months ago


    Durban, KwaZulu-Natal, South Africa Talksure Full time

    Talksure is seeking a highly motivated and experienced Sales Team Leader to join our business.About the Role:We are looking for a skilled and results-driven Sales Team Leader to lead a team of sales agents and drive business growth. As a Sales Team Leader, you will be responsible for:Managing a team of sales agents to achieve sales targets and improve...


  • Durban, KwaZulu-Natal, South Africa CMC GLOBAL Full time

    Job Title: Operational Team LeaderAt CMC Global, we are seeking an experienced Operational Team Leader to join our team. As a key member of our operations team, you will be responsible for leading and managing our day-to-day operations, ensuring that our services are delivered efficiently and effectively.Key Responsibilities:Lead and manage a team of...


  • Durban, KwaZulu-Natal, South Africa CMC GLOBAL Full time

    Job Title: Operational Team LeaderJoin CMC Global as an Operational Team Leader and take on a challenging role that requires strong leadership and management skills. As an Operational Team Leader, you will be responsible for overseeing the day-to-day operations of our transportation and supply chain management teams.Key Responsibilities:Lead and manage a...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Job Title: Team Leader - Die MaintenanceAt Tower Group, we are seeking a highly skilled and experienced Team Leader to join our Die Maintenance team. As a key member of our team, you will be responsible for ensuring the effective and efficient service delivery and achieving targets.Key Responsibilities:Develop and implement daily, weekly, and monthly...

  • Finance Team Leader

    2 months ago


    Durban, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Join Our Team as a Finance Team LeaderPronel Personnel is seeking a highly skilled finance professional to lead our finance department. The successful candidate will possess a strong background in the insurance sector and will be responsible for a variety of essential functions:Overseeing the preparation and analysis of monthly financial statements and...


  • Durban, KwaZulu-Natal, South Africa CallForce Full time

    Job Title: Outbound Sales Team LeaderAt CallForce, we are seeking an experienced Outbound Sales Team Leader to lead our high-performing team in achieving exceptional sales results. As a key member of our sales leadership team, you will be responsible for guiding and supporting your team to meet and exceed business targets.Key Responsibilities:Team...


  • Durban, KwaZulu-Natal, South Africa TalentCru Full time

    Job Title: Die Maintenance Team LeaderTalentCru is seeking a highly skilled Die Maintenance Team Leader to join our team. As a key member of our maintenance team, you will be responsible for ensuring the effective and efficient service delivery of the Die Maintenance team.Key Responsibilities:Participate in Die Maintenance projects and initiatives, including...


  • Durban, KwaZulu-Natal, South Africa TalentCru Full time

    Job Title: Die Maintenance Team LeaderTalentCru is seeking a highly skilled Die Maintenance Team Leader to join our team. As a key member of our manufacturing operations, you will be responsible for ensuring the effective and efficient service delivery of the Die Maintenance team.Key Responsibilities:Participate in Die Maintenance projects and initiatives,...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Job Title: Team Leader: DieAt Tower Group, we are seeking a highly skilled and experienced Team Leader: Die to join our Die Maintenance team.Job Purpose:The successful candidate will be responsible for assisting in the day-to-day workload of the Die Maintenance team to ensure the effective and efficient service is delivered and targets are achieved.Key...

  • Finance Team Leader

    2 months ago


    Durban, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Position Overview:Pronel Personnel is seeking a highly skilled Finance Team Leader to oversee our financial operations. The ideal candidate will possess a strong background in the insurance sector and will be responsible for a variety of critical financial functions.Key Responsibilities:The successful applicant will undertake the following tasks:Preparation...

  • Finance Team Leader

    2 months ago


    Durban, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Position Overview:Pronel Personnel is seeking a highly skilled finance professional to lead our financial operations. The ideal candidate will possess a strong background in the insurance sector and will be responsible for a variety of essential functions.Key Responsibilities:As the Finance Team Leader, you will:Oversee the preparation and evaluation of...


  • Durban, KwaZulu-Natal, South Africa Professional Career Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Production Team Leader to join our team at Professional Career Services. The successful candidate will be responsible for ensuring the smooth operation of our production processes and maintaining a high level of quality in our products.Key ResponsibilitiesDevelop and implement maintenance plans to...


  • Durban, KwaZulu-Natal, South Africa TalentCru Full time

    Job Title: Die Maintenance Team LeaderTalentCru is seeking a highly skilled Die Maintenance Team Leader to join our team. As a key member of our maintenance team, you will be responsible for ensuring the effective and efficient service delivery of the Die Maintenance team.Key Responsibilities:Participate in Die Maintenance projects and initiatives, including...


  • Durban, KwaZulu-Natal, South Africa TalentCru Full time

    Our client is seeking a skilled Die Maintenance Team Leader to oversee the day-to-day operations of the Die Maintenance team in an automotive manufacturing environment. The ideal candidate will have a strong background in tooling and maintenance, with experience in leading teams to achieve efficient service delivery and targets.Relevant National N6 Diploma...


  • Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full time

    Job Description:We are seeking a highly skilled and experienced Production Team Leader to join our team at Abantu Staffing Solutions.Key Responsibilities:Production Planning: Schedule and monitor production activities, ensuring efficient changeovers according to the production plan.Production Management: Maintain manufacturing efficiencies, supervise work...


  • Durban, KwaZulu-Natal, South Africa CallForce Full time

    Job Title: Outbound Sales Team LeaderAt CallForce, we are seeking a highly motivated and experienced Outbound Sales Team Leader to join our team. As a key member of our sales leadership team, you will be responsible for leading a team of sales professionals to achieve business objectives and drive revenue growth.Key Responsibilities:Lead and manage a team of...