Current jobs related to Call Centre Agent I - Johannesburg, Gauteng - FirstRand
-
Call Centre Operations Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeJob DescriptionJob Title: Call Centre Team LeaderCompany: Recruitment DynamixJob Summary:We are seeking a highly skilled and experienced Call Centre Team Leader to join our team at Recruitment Dynamix. As a Call Centre Team Leader, you will be responsible for leading a team of efficient Call Centre Agents and ensuring that they provide exceptional customer...
-
Call Centre Sales Representative
1 week ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeJob Title: Call Centre SalesWe are seeking an experienced Call Centre Agent to join our team at Recruitment Dynamix (Pty) Ltd.Key Responsibilities:Answer customer calls and provide product informationHandle objections and finalise salesMust have 2 years experience in a call centreGood communication skills and toneKind to customers and possess good sales...
-
Chinese Speaking Call Centre Representative
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeChinese Speaking Call Centre Agent OpportunityWe are seeking a highly skilled Chinese speaking Call Centre Agent to join our team at Isilumko Staffing in Johannesburg. This is a permanent position that requires a strong track record of customer service and a passion for delivering exceptional guest experiences.Key Responsibilities:Provide exceptional...
-
Japanese Language Call Centre Representative
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJapanese Speaking Call Centre Agent OpportunityWe are seeking a highly skilled Japanese speaking Call Centre Agent to join our team in Johannesburg on a permanent basis.Key Responsibilities:Provide exceptional customer service to guests via various platformsResponsible for guest journey, including bookings and itinerariesDrive continuous improvement on guest...
-
Chinese Speaking Call Centre Representative
1 week ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeChinese Speaking Call Centre Agent OpportunityA well-established hospitality client is seeking a skilled Chinese speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.This role offers the opportunity to work in a dynamic environment, supporting global markets and contributing to the success of the company.Key...
-
Japanese Language Call Centre Representative
1 week ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeJob Title: Japanese Speaking Call Centre AgentA well-established hospitality client is seeking a highly skilled Japanese speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.Key Responsibilities:Responsible for delivering exceptional customer service to guests via various communication channels.Engage with clients on a national...
-
Johannesburg, Gauteng, South Africa Palesa Mbali Group Full timeJob Title:Team Leader: Chronic Medicine Management Call CentreJob Summary:We are seeking a highly skilled and experienced Team Leader to lead our Chronic Medicine Management Call Centre team. The successful candidate will be responsible for managing and developing the team to ensure continued growth and excellence in service delivery.Key...
-
Call Centre Operations Manager
1 week ago
Johannesburg, Gauteng, South Africa Quantanite Full timeAbout the RoleWe are seeking a highly skilled and experienced Call Centre Manager to lead our team in Johannesburg, South Africa.Key ResponsibilitiesDevelop and implement efficient operating models to drive business growth and improve customer satisfaction.Collaborate with the sales organisation to onboard new clients and ensure seamless integration.Work...
-
Security Services Call Centre Representative
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeWe're seeking a skilled professional to join our international CCTV client on a 3-month contract in Bramley. As a Call Centre Agent, you'll be responsible for attending to clients over the phone, serving as a vital part of our Africa call centre team.Key Responsibilities:- Client Interaction: Provide exceptional customer service to clients, addressing their...
-
Call Centre Team Lead
1 week ago
Johannesburg, Gauteng, South Africa TalentCru Full timeJob Title: Call Centre SupervisorTalentCru is seeking a highly skilled Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key Responsibilities:Lead a team of up to 20 Service Centre Consultants and allocate tasks to ensure...
-
Assistant Call Centre Manager
1 week ago
Johannesburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Assistant Call Centre ManagerWe are seeking a highly skilled and experienced Assistant Call Centre Manager to join our team at iSON Xperiences. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring the smooth operation of our contact centre.Key Responsibilities:Lead a...
-
Call Centre Operations Manager
3 weeks ago
Johannesburg, Gauteng, South Africa TalentCru Full timeJob DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key ResponsibilitiesTeam Leadership: Lead a team of up to 20 Service Centre Consultants and provide...
-
QA Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeJob Summary:We are seeking a highly skilled and experienced QA Specialist to join our team at Recruitment Dynamix. As a QA Specialist, you will be responsible for ensuring the highest level of quality in our call centre operations.Key Responsibilities:Monitor calls for accuracy and completenessCapture and update customer data in our CRM systemUtilize Excel...
-
Top Performer Call Centre Representative
6 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeKey ResponsibilitiesWe are seeking a highly motivated and results-driven individual to join our team as a Top Performer Call Centre Representative.Key responsibilities include:Reaching more than 4 hours of talk time dailyExceeding 8 hours of system time dailyCross-selling medical and funeral productsMeeting or exceeding net sales targetsProviding excellent...
-
Security Services Call Centre Representative
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeWe are seeking a skilled professional to join our international team as a Security Services Call Centre Representative. As a key member of our Africa Call Centre team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:- Client Interaction: You will be the primary point of contact for clients, responding to...
-
Top Performing Call Centre Representative
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Summary:Isilumko Staffing is seeking a highly skilled and experienced Top Performer Call Centre Representative to join our team. As a Top Performer Call Centre Representative, you will be responsible for selling insurance products to clients and meeting sales targets.Key Responsibilities:Utilize strong communication and negotiation skills to sell...
-
Senior Call Centre Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeJob Summary:We are seeking a highly skilled and experienced Call Centre Manager to lead our high-performance team of Inbound Sales Specialists at Recruitment Dynamix (Pty) Ltd.Key Responsibilities:Manage and develop a team of Customer Liaison Officers (CLOs), ensuring performance standards are met and exceeded.Monitor Key Performance Indicators (KPIs) in...
-
High-Performing Call Centre Sales Representative
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Opportunity: Top Performer Call CentreWe are seeking a highly skilled and experienced call centre sales professional to join our team at Isilumko Staffing.Key Responsibilities:Offer medical aid to customersMake a minimum of 4 sales per dayHandle objections effectivelyProvide excellent telephone etiquetteEnsure a clear criminal recordStart immediatelyHave...
-
Top Performing Call Centre Sales Representative
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Summary:We are seeking a highly skilled and experienced Call Centre Sales Representative to join our team at Isilumko Staffing. As a Top Performer Call Centre, we require an individual with a proven track record of success in sales and customer service.Key Responsibilities:Provide exceptional customer service and sales support to clientsMeet and exceed...
-
Customer Service Representative
1 week ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeJob Title: Call Centre AgentJob Summary:We are seeking a highly motivated and enthusiastic Call Centre Agent to join our team at Recruitment Dynamix. As a key member of our sales team, you will be responsible for handling inbound sales calls and providing excellent customer service to our clients.Key Responsibilities:Handle inbound sales calls and respond to...
Call Centre Agent I
4 months ago
about us:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
purpose:
- To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met
experience and qualifications:
- Minimum Qualification
- Grade 1
- Preferred Qualification
- Relevant Diploma
- Experience 13 years Call Centre Agent Experience
- Person must not be an unrehabilitated insolvent
additional requirements:
responsibilities:
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
- Demonstrate teamwork as a valued team player
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Contribute to innovation by finding faster and more accurate ways of working
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Build and maintain stakeholder relationships
- Address customer needs in order to meet or exceed customer expectations
- Act responsibly with work related resources to contribute to cost containment
- Resolve customer queries received through inbound calls
- Answer inbound calls in the eBucks call centre to provide product and service information to customers