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QA Specialist

2 months ago

Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

Job Summary:

We are seeking a highly skilled and experienced QA Specialist to join our team at Recruitment Dynamix. As a QA Specialist, you will be responsible for ensuring the highest level of quality in our call centre operations.

Key Responsibilities:

  • Monitor calls for accuracy and completeness
  • Capture and update customer data in our CRM system
  • Utilize Excel skills to analyze and report on call centre performance
  • Communicate with customers to confirm order details and arrange deliveries
  • Resolve customer complaints and escalate complex issues to Team Leaders
  • Manage high call volumes while maintaining a patient, professional, and understanding demeanor
  • Work a rotating weekend schedule, approximately one month per quarter

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong analytical and problem-solving skills
  • Proficiency in Excel and CRM systems
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment