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Program Director I
2 weeks ago
We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale.
As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees.
Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.What We're Looking For:
The Program Director I drives operational strategy and priorities in order to ensure business KPIs are successfully met for their assigned program portfolio.
The Program Director serves as the primary consultant for internal and external stakeholders in matters related to workflow, processes, integration, and strategic operational initiatives.
This is a client-facing role that requires the ability to balance multiple projects, priorities, and details while cultivating a trusted relationship with the university partner and internal stakeholders.
Responsibilities Include, But Are Not Limited To:
- Stakeholder Management (20%)
- Effectively build and own partner relationships at the Assistant Dean level and below, as well as other leadership at and across the school to ensure program and portfolio success and drive strategic operational priorities
- Effectively build and own internal relationships at the Sr. Manager level and below Effectively matrixmanage a crossfunctional team to ensure program and portfolio success and drive strategic operational priorities
- Support Program and Portfolio Growth and/or Overall Efficiency (20%)
- Manage internal and external stakeholders to implement the GM's strategic vision for program and portfolio success
- Identify opportunities for improvement and efficiency within the programs and overall portfolio
- Think creatively and drive initiatives from inception to implementation
- Effectively communicate all relevant information to various stakeholders within 2U and with the school
- Understand complex programs, processes and organizational structures and be able to function effectively within them
- Process Development and Improvement (15%)
- Think critically and strategically about current processes, systems and relationships and identify possible issues before they become problematic
- Manage and lead workflow, processes and documentation between systems and groups
- Ensure scalability and alignment of best practices in recommended changes
- Project Management (15%)
- Define project scope, goals and deliverables that support business priorities
- Set, continually manage and communicate project expectations within team
- Prioritize requests and escalate as appropriate to senior management
- Proactively identify, troubleshoot, and communicate problem areas
- Identify and implement recommendations as a result of lessonslearned
- Reporting, Budgeting & Revenue/Invoice Reconciliation (15%)
- Perform data analysis and compilation for tracking and reporting purposes
- Compile various reports, PPT's and other materials for reporting program and portfolio information to various stakeholders, with attention given to ensuring materials are reflective of the appropriate audience
- Perform ontime financial reconciliation for assigned programs in accordance with contract stipulations, ensuring revenue collection in the appropriate quarter
- Other (15%)
- Handle or delegate additional operational and administrative tasks as needed
Things That Should Be In Your Background:
- Bachelors degree required
- 68 years experience, with roles in operations, project, or program management
- Proven track record in creative problemsolving
- Strong relationship management skills
- Strong project management skills
- Completion of Unconscious Bias and Allyship trainings
- Proficiency in Microsoft Excel, PowerPoint, Google Suite (Slides, Sheets, Drive)
- Advanced Beginner in Salesforce, Lucid Chart (or similar)
Other Attributes That Will Help You In This Role:
- Strong relationship management skills
- Strong project management skills
- Strong analytical, critical thinking, and problemsolving skills
- Ability to operate independently with little to no direction
- Strong attention to detail while managing multiple priorities
- Ability and desire to work in a fastpaced, changing environment
- Ability to work with a diverse team
- Ability to achieve defined results
- Comfortable with ambiguity
- Ability to identify and effectively delegate projects/tasks that do not require directorlevel skill
- Focused on achieving defined results, and exceeding goals and objectives
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education.
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