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Snr Network Support Engineer
3 months ago
Experience required:
- Excellent communication and interpersonal skills
- Proficiency in network routing and switching protocols (e.g. BGP, OSPF, VLANs, STP) and ideally voice technologies such as VoIP, SIP, and unified communications.
- Strong understanding of network security principles and best practices, including firewall configuration, VPN implementation, and threat mitigation strategies.
- Hands-on experience with network and ideally voice hardware and software from leading vendors, such as Cisco, Juniper, Avaya, Microsoft, and others.
- Excellent analytical and problem-solving skills, with the ability to troubleshoot complex network and voice issues and drive resolution to completion.
- Technical Support: Provide expert-level technical support and troubleshooting assistance to clients or internal teams on networking infrastructure components, including routers, switches, firewalls, and wireless access points.
- Diagnose and resolve network connectivity issues, performance problems, and security vulnerabilities promptly and efficiently.
- Analyze network traffic patterns and performance metrics to identify potential bottlenecks, anomalies, or areas for optimization.
- Collaborate with clients, network administrators, and other stakeholders to understand requirements, troubleshoot problems and implement effective solutions.
- Availability for occasional travel to client sites and participation in after-hours support and on-call rotations as needed.
Qualifications:
- Tertiary qualification: Degree/Diploma
- CCNP (Cisco Certified Network Professional) preferred