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Administrator (Fixed Term)
4 months ago
Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.
Deals with client enquiries via telephone (inbound and outbound), email, web chatFirst contact resolution of applicable queries/ transactionsDeals with first level escalations and complaintsEffectively manage customer expectationsProcessing new and existing business on behalf of customers and advisorsSkillsInbound Calls, Outbound CallsEducationMatriculation Certificate (Matric) (Required)Closing Date06 June 2024