Technician Level 1

2 weeks ago


Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

Minimum requirements:

  • A+ certification or equivalent.
  • N+ certification or equivalent.
  • BTech in a relevant IT field is preferred but not mandatory

Responsibilities:

  • Provide technical support and assistance to customers
  • Diagnose and troubleshoot hardware and software issues on all IOS Devices
  • Conduct repairs and replacements of faulty components in accordance with the company's guidelines and standards
  • Assist customers in setting up and configuring their devices
  • Upsell and promote company products, accessories, and services based on customer needs
  • Effectively communicate technical information to customers in a clear and understandable manner
  • Handle challenging customer situations with patience, empathy, and professionalism
  • Collaborate with other team members to resolve complex technical issues
  • Maintain accurate records of customer interactions, repairs, and transactions
  • Stay updated on the latest company products, technologies, and troubleshooting techniques

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