Manager: Order Management
2 weeks ago
Job title : Manager: Order Management jobs in Gauteng
Job Location : Gauteng, Centurion
Deadline : July 17, 2024
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Core Description
Job Responsibilities
Responsible for the management of Order Management in accordance with the business objectives:
Manage all functions pertaining the processes in the value chain (Bucket management)
Develop and execute an operational plan
Obtain required information from key role players
Identify targets & goals for environment
Ensures that all services rendered to customers in a specific portfolio
Support Openserve's defend and grow revenue strategy
Achieve optimal customer experience in the region
Execution of services and solutions provided to the customer base through leadership, coordination, measurement and control
Support to strategic projects led from Openserve and other parts of Openserve Group
Drive completion of programs/ projects, monitor and measure success
Perform risk identification and mitigation planning
Ensure seamless integration between systems before implementation
Liaise with relevant stake holders identify and resolve business/ process bottlenecks
Deliver continuous innovation and evolution of processes and procedures
Manage the performance, productivity, development and wellbeing of own team:
Effective people management
Provide appropriate training and development initiatives
Establish conducive work environment
Manage employee health & safety
Develop a high performance driven team
Manage the performance, productivity, and wellbeing of own team
Ensure leadership and performance that is aligned with the Openserve culture and values
Implement human capital plan and work force planning
Drive BBBEE Diversity targets
Build and maintain efficient relationships with key internal and external stakeholders and service providers
Manage OPEX and CAPEX budget, expenditure and performance reporting with strict discipline
Ensure legislator compliance and corporate governance
Implement and adhere to Openserve policies and procedures
Core Competencies
FUNCTIONAL KNOWLEDGE
Customer experience; Technology; Telecommunications; Openserve Policies & Procedures; Business Acumen; Financial Management; Operational
FUNCTIONAL KNOWLEDGE
System;
Project Management Methodology (PMBOK); Measurement Techniques
FUNCTIONAL SKILLS
Conceptual Ability; Performance Achievement; Innovation; Problem Solving; Empowering; Technical; Diversity Management; Interpersonal; Change Management; Integration Management
ATTITUDES/ LEADERSHIP COMPETENCIES
Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values
Education
NQF 6: 3 year Diploma/ National Diploma
Experience
7 years experience, of which at least 2 years on supervisory level
Key Stakeholders
Customers
Suppliers/Service Providers
Partners
Internal customers
External customers
*Transportation / Logistics jobs in south africa
*Manager: Order Management in Centurion
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Orders Clerk
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Clerk Ordering
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Administrator: Order Fulfilment
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Order Fulfillment Clerk
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Order Fulfillment Clerk
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Bid Manager
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Senior Manager Compliance
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Soft Service Administrator
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