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Senior IT Operations and Advice Capabilities Manager
2 weeks ago
Job Description:
STRICTLY EQUITY AND ONLY SOUTH AFRICAN BORN CANDIDATES WILL BE CONSIDERED
Senior IT Operations and Advice Capabilities Manager
The Role
What will make you successful in this role?
Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team and Advice Partner in theirdistribution business
Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements
Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment
Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives
Identify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategies
Develop and maintain relationships with vendors and third-party providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed
Provide regular reporting on IT operations and support services, including performance metrics and KPIto senior management
Manage the BAresponsible for requirements gathering, solution design and testing for Advice Management tools
Ensure that Advice Management tools are kept aligned with business and legislative changes
Qualification and experience
Bachelordegree in computer science or a related field, or equivalent work experience
BSC IT or IT Information Technology qualification
Certified in ITIL
At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership role
Experience in financial services or a related industry is preferred
Knowledge and skills
Proven ability to manage and lead a team of IT professionals, including experience in hiring, training, and developing staff
Excellent project management skills, with the ability to plan, execute and deliver projects on time and within budget
Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels of the organisation
Core competencies
Being resilient
Collaborates
Cultivates Innovation
Customer Focus
Drives results
Personal attributes
Effective at building partnerships
Analytical with an eye to enhance systems and processes
Willing to influence the thinking of stakeholders
Comfortable having to collaborate with various role-players
Able to maintain performance under pressure
Effective leadership skills
Skills:
Information Technology, Leadership Skill, Networking, Management Skill, Requirements Gathering, Interpersonal Skill, Customer Focus, Change Management, Strong Communication, Leadership, Excel, Hiring, Strong Communication And Interpersonal Skills, Itil, Project Management Skill, Project Management, Problem Management, Interpersonal Skills
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