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Senior IT Operations and Advice Capabilities

3 months ago

Bellville, Western Cape, South Africa Sanlam Full time

Who are we?

SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly.

We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients.


Our Vision:
We aspire to be the best at building enduring relationships by connecting clients with Sanlam.

We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life's financial questions.

ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.

What will you do?What will make you successful in this role?**- Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team on SanFin and Advice Partner in Sanlam's distribution business (SanlamConnect)

  • Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements
  • Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment
  • Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives
  • Identify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategies
  • Develop and maintain relationships with vendors and thirdparty providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed
  • Provide regular reporting on IT operations and support services, including performance metrics and KPI's to senior management
  • Manage the BA's responsible for requirements gathering, solution design and testing for Advice Management tools
  • Ensure that Advice Management tools are kept aligned with business and legislative changes

Qualification and experience

  • Bachelor's degree in computer science or a related field, or equivalent work experience
  • BSC IT or IT Information Technology qualification
  • Certified in ITIL
  • At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership role
  • Experience in financial services or a related industry is preferred

Knowledge and skills

  • Proven ability to manage and lead a team of IT professionals, including experience in hiring, training, and developing staff
  • Excellent project management skills, with the ability to plan, execute and deliver projects on time and within budget
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels of the organisation

Core competencies

  • Being resilient
  • Collaborates
  • Cultivates Innovation
  • Customer Focus
  • Drives results

Personal attributes

  • Effective at building partnerships
  • Analytical with an eye to enhance systems and processes
  • Willing to influence the thinking of stakeholders
  • Comfortable having to collaborate with various roleplayers
  • Able to maintain performance under pressure
  • Effective leadership skills

Turnaround timeClosing date: 15 February 2024**
Build a successful career with us

  • We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
  • Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
    Our commitment to transformation


The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.