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Sales Development Representative

3 months ago

Johannesburg, Gauteng, South Africa GoldTrust Full time

Please answer our screening question to be considered.

Job Title:
Sales Development Representative (SDR)

Location:
Johannesburg, in person

Company:
GoldTrust

About Us:
At GoldTrust, we specialize in purchasing jewellery, providing our customers with a seamless and trustworthy service.

Job Description:

GoldTrust is seeking a motivated Sales Development Representative (SDR) to join our team.


The SDR will be responsible for contacting potential customers via phone and WhatsApp, qualifying leads, and passing them on to our experienced sales team.


Responsibilities:

  • Initiate contact with potential customers through phone calls and WhatsApp.
  • Qualify leads based on predefined criteria.
  • Schedule appointments and transfer qualified leads to the sales team.
  • Handle new leads promptly and ensure systematic followups.
  • Manage phone and WhatsApp desktop communications.
  • Utilize Pipedrive for lead management and collaboration, and to maintain accurate records of interactions.
  • Create accurate quote estimates for clients, you will have support from experts on the team where necessary.
  • Coordinate client appointments and payments.
  • Handle documentation and postmeeting followups including review requests.

Requirements:

  • Excellent communication skills (both verbal and written).
  • Strong interpersonal skills with the ability to build rapport quickly.
  • Selfmotivated and targetdriven.
  • Detailoriented and wellorganized.
  • Technically savvy with experience in CRM systems like Pipedrive.
  • Previous experience in sales or customer service is a plus.

Character Traits:

  • Detailoriented with strong administrative skills.
  • Wellorganized and systemsoriented.
  • Technically proficient (comfortable with tools like Pipedrive, labeling, etc.).
  • Incredibly personable and commercially switched on.
  • Team player who can add significant value to our small team.
  • Excellence and brilliance in all tasks.

What We Offer:

  • Competitive salary and performancebased bonuses.
  • Training and development opportunities.
  • Supportive team environment.

Additional Information:

  • Fulltime role.
  • Work schedule
    :Tuesday to Saturday

830am - 530pm:

  • Salary expectations will be discussed during the interview process.
  • This is an exceptionally important role for us.

Pay:
R25 000,00 per month

Application Question(s):

  • A customer contacts you through WhatsApp, interested in selling a family heirloom piece of jewellery. They express that while they need to sell it, they are very emotionally attached to the item and concerned about getting a fair valuation. How would you handle this conversation to ensure the customer feels understood and valued while guiding them through the process?