Programme Impact Lead

2 weeks ago

Cape Town, Western Cape, South Africa Vodafone Full time

Role purpose:

To collaborate closely with the COPS leadership team to translate and execute on the strategic priorities of Vodacom
To drive focussed execution of strategic priorities (lead by COPS) across the value chain through matrix working, ownership and impact measures
To lead JDTs and cross-functional operational priorities (outside customer experience) to reduce demand failure and drive zero issues
To align stakeholders across the value chain/business groups with the aim to deepen collaboration, accelerate decision making and deliver results
To drive simplification initiatives to make processes less complex and more efficient

Your responsibilities will include:

Strategic Priorities
Assist to translate the broader strategic priorities in measurable action plans
Run strategic priorities (lead by COPS) across business groups
Drive One Vodacom alignment, prioritization of goals/targets and matrix working across business groups with a clear understanding of desired outcomes
Drive focussed execution and delivery of results for all internal/external stakeholders across the full end-to-end value chain
Ensure iterative checks and balances to continuously track the real-time impact, benefits, and outcomes
Explore best practice COPS models, used in other to Opco's, to drive and execute on strategic priorities

Operational Priorities (outside Customer Experience)
Champion, run, track, and maintain cross-functional operational initiatives/JDTs with operational/service assurance leads and channel owners across all touchpoints
Drive One COPS team alignment, prioritization of goals/targets and matrix working across teams with a clear understanding of desired outcomes
Ensure iterative checks and balances to continuously track the real-time impact, cost efficiencies, benefits, and outcomes

Innovation Simplified
Identify and drive simplification initiatives to make processes less complex and more efficient
Design, build and implement innovation Co-lab(s)
Build Centre of Excellence for test and learn initiatives
Assist Leaders to realise change and transformation goals

Collaboration and Stakeholder Management
Build solid relations and work closely with internal/external stakeholders (including Business Managers) to proactively identify opportunities for improvement, providing insights, recommendations, and closed loop feedback reporting
Demonstrate clear and effective communication through all channels and can flex styles according to stakeholder preferences
Keep a pulse on needs and insights from stakeholders and other priorities, regularly communicating status, changes in direction, and relevant impact metrics to avoid misalignment and roadblocks

Must have professional qualifications and expert business/business consulting experience including managing high impact projects in both a captive and outsourced operational environment:
A total of at least 10-15 years relevant experience, of which at least 5-8 years needs to be as a business consultant leading strategic initiatives, and 3-5 years leading transformation in outsourced operations
Proven track record of leading transformational/high impact projects
Relevant tertiary business management and/or commercial qualifications
Experience in Project Management and TQM practices, Lean 6Sigma and business process re-engineering

Core competencies, knowledge, and experience:

Expert business/business consulting experience in both a captive and outsourced operational environment
Proven track record of leading transformational/high impact projects
Proven track record of execution on strategic and operational priorities
Excellent stakeholder management, planning, organizing and communications skills, progress focused with the ability to inspire, influence, get things done (repeatably) and to interact with senior executives

Closing date for Applications
:19 April 2023
The base location for this role is,
Cape Town, Century City.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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