Programme Lead

2 weeks ago

Cape Town, Western Cape, South Africa Crayon Full time

How you'll role

As the Programme Lead, you will oversee and manage the operations of a cohort of existing schools. This includes driving usage and ensuring targets are met, rollover facilitation, facilitator management, timetable support, implementation management, quality control, funding commitment negotiations and district relationships.

What you'll do

Programme implementation and school relations management

Analyse weekly usage in order to drive usage and ensure targets are metDo a weekly review of implementation pillars identifies where the problems are and where support is neededWork with helpdesk staff and other delivery teams to solve ticketsConduct site visits where necessary and solve problemsWork with principals and delivery teams to optimise implementationUse negotiations skills to relay funding requirements to Principals in line with the school support guidelinesEnsure payments are followed up and status reported onReport immediately and visit the school to gather information when security is breached at a schoolWork with the principal to reach a speedy resolution of any repairs, upgrades or replacementsBe responsible for status reporting via weekly, monthly or termly reports where necessaryPrepare for the rollover meetings on an annual basis and conduct meetings with each school to facilitate the best implementation

Facilitator management

Ensure onboarding and offboarding are actioned timeouslyCommunicate and follow up on onboarding requirements with principalsEnsure induction training and adhoc training are scheduledEnsure induction resources and Adhoc resources are providedLead weekly team meetings and coach, mentor and motivate facilitatorsPlan and implement facilitator motivational strategiesRemediation issues in a prompt, professional and effective mannerReview termly KPIsIdentify issues and if necessary, follow progressive discipline or performance improvement plans processesManage the leave for facilitators

District relations

Build a network and keep contact information updatedManage the district relationshipProvide weekly and monthly and/or termly reportsCall on district officials for support where needed

Quality control

Monitor internal dashboards to ensure quality implementation and follow up on all outstanding ticketsIf necessary due to poor performance, conduct lab visits and meetings to ensure implementation pillars are in tackConduct termly relationship visits to schools that are performing well

Department

Foster continuous feedback loops between the school principal, facilitators, helpdesk, operations, finance, HR and ITPrepare data and commentary as requestedAttend training sessions across divisions to continuously improve organisational knowledge and the school relations departmentParticipate in department-driven or organisational-driven projects

There are skills needed by the organisation that may be identified above and beyond what the role requires and these may be assigned to you as part of your role.

Key performance indicators

You will conduct a monthly KPI session in which the following metrics will be assessed:Active time useFacilitator ratingDistrict relations and reportingTermly facilitator KPI monitoringAnnual rollover execution

What you'll need

A minimum tertiary education (diploma or degree)At least 5-8 years of experience with relationship and team managementTo be proficient in G SuiteExperience with working with data capturingExperience in the public education sector will be advantageousStrong planning skills and diary managementExcellent communication skills both verbal and written

Personal attributes

An individual who is able to build solid relationships and communicate effectively with various stakeholdersHas a desire to learn and continuously improve on his/her organisational knowledge and skillsIs organised with the ability to multitask in a high-pressure work environmentAn individual that takes the initiative to solve problems with speed and efficiencyA team player who is approachableHas great attention to detailIs positive and patientStrong affinity and attention to the processEnthusiastic about E-learningValid driver's licence and own transport – willingness to travel to rural areas and townships

Personality

Supporter / Socialiser

Analytical, Detailed, Organised, Proactive, Thrives on Stress

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