Service Manager

2 weeks ago

Montague Gardens, South Africa Red Rock Recruitment Full time

Western Cape, CPT - CBD
R R 20000 Monthly Cost To Company (Incentives + Overtime, Market related, Negotiable)


Our client a large Mechanical Workshops that Service Motorvehicles is looking to hire a
Service Manager for their branch in Montague Gardens.


Duties and Responsabilites:
Hours of Business Monday - Friday: Open shop at 07h00
Close shop at 17h30 or when the last car is collected.

Saturday 08h00 to 13h00:
To open the store by 07h30.

Security:

  • Ensure that all doors and windows are closed when locking up.
  • The security system must be activated.
  • Take immediate steps to ensure that the premises are safe if the workshop is burgled.

Customers:

  • Book in the customer's car and/or supervise receptionists to book in cars and more importantly establish a relationship with your client.
  • Test drive the car before handing it over to the mechanic and enter all defects on the job card.
  • After the mechanic has checked the car, doublecheck yourself.
  • Then complete a quote for all the extra work and contact the customer for authorisation.
  • If the car will not be ready as promised, contact the client in good time.
  • Test drive the car and ensure that all the work authorised has been completed before handing it to the customer.
  • When the customer collects the car explain what work was carried out. Explain in detail the consequences of all work not authorised by the client.
  • Comebacks are a priority. Deal with that complaint immediately and come to an agreement with the client as soon as possible.
  • Ensure that no car leaves the premises without payment.
  • All cash must be locked away in the safe immediately.
  • Only use new or reconditioned parts.
  • Never make a temporary repair to help a customer because of time or cost.

Workshop:

  • Actively manage mechanics, receptionists, and cleaners
  • Allocate work to workshop employees and control and monitor productivity.
  • Ensure that mechanics find and report every fault found on every car.
  • Ensure that parts arrive on time.
  • Ensure that the mechanics comply with their "Mechanics Check List and Duties".
  • Ensure that all staff completes their daily Productivity Report.
  • Ensure that all work is carried out safely.
  • Check the cleanliness of the workshop and tools.
  • Check that all vehicles are cleaned before handed over to the client.
  • Make sure that the workshop does not run out of consumables and oil.
  • Write down the progress of each car that is staying over.
  • Supervise all complicated repairs.
  • Diagnose problems.
  • Make sure that all cars and parts are subcontracted out e.g., gearbox, CV Joints, Electrical jobs, etc. Go out on time and are back on time.
  • Institute a foolproof written control of parts to be returned to suppliers (daily).
  • Ensure that all cars going out on the day are finished by 16h00.
  • No cars are to be brought into the workshop without a completed job card, signed by the customer.

Reception:

  • Supervise the receptionist's duties (See job profile)
  • Ensure that all control systems that are in place are strictly upheld.
  • Take responsibility for discipline and timekeeping.

Customer Payments:

  • Ensure that all payments are strictly in accordance with the payment policy in this manual.

Financial Requirements:

-
Our client expects a minimum monthly turnover.

  • Managers must take a proactive role to generate new business.

Staff Requirements:

  • Oversee all staffing.
  • Conducting and managing disciplinary processes from warning letters to firing.
  • Identify staff requirements and advise the owner.
  • Handle staff grievances and understand Basic Conditions of Employment.
  • Manage staff workflows.
  • Manage casual staff (flyer guys), sign on, check sign out, and payment of wages.

General:

The four most important aspects of the manager's responsibilities are:

  • Achieving the financial goals set out by the owner.
  • Payment control
  • Excellent workmanship (NO COMEBACKS)
  • Building strong and lasting relationships with both clients and fellow colleagues

Salary:
R17, R20,500.00 per month

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