Customer Service

2 weeks ago


Montague Gardens, South Africa Time Personnel Full time
REQUIREMENTS
  • Matric, relevant qualification advantageous
  • Strong administration background and experience
  • Effective communication, interpersonal and organizational skills
  • Thorough knowledge of sales administration processes
  • Sound decision making and good business judgment
  • Positive attitude, attention to detail
  • Sound computer skills & experience
  • Must have experience working on an ERP system
  • Experience using SAP, highly advantageous
  • Own transport preferable

DUTIES

Internal Sales Orders
  • Answer customer calls, build good relationships and assist with queries
  • Process all incoming customer sales orders, customer invoices and credit notes
  • Co-ordinate with customers regarding sales orders and the sales team
  • Arrange for collection or shipment of customer orders
  • Co-ordinate with finance to ensure customers are loaded correctly in ERP system
  • Data capture customer details into the companies CRM system
  • Support customers with any quality claims and ensure the correct management is notified
  • General sales administration
  • Control and manage the filing of PODs (Proof of Delivery)
Assistance for Production Team
  • Co-ordinate with production to produce required products
  • Issue production orders to production
  • Capturing time entries for production
  • Capture production orders once complete
General
  • Control of branch petty cash
  • Manage the filing system of all sales and production paperwork
  • Dealing with clients and colleagues with the highest level of professionalism and integrity

Salary: Dependent on experience
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