End User Workspace Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Kocho Full time
Complex escalations whilst offering mentoring and coaching to junior colleagues in order to upskills those resources.

  • Provide technical resolution to the client issues raised in tickets.
  • Leading on specialist fourth line support, and the design, implementation and documentation of new services.
Principle Accountabilities
-
Incident and Problem Management - responsible for 3rd line incident and problem management in relation to End User Workspace problems, incidents and breaches. To technically lead on ensuring an appropriate and robust response to applicable incidents and problems, ensuring root cause analysis and resolution occurs.
-
Technical Subject Matter Expert
  • To act and engage as the Subject Matter Expert (SME) on Digital Workplace, both within the department, wider function and overall organisation as required. As SME work closely with other specialist areas to build effective and creditable relationships to understand their End User Workspace requirements, responsibilities and the risk for example Cyber Security and Information Security.

-
Continuous Development
  • End User Workspace is fastpaced environment with rapidly changing requirements and a high level of technical skill upkeep and development is required. The post holder will be responsible for ensuring their technical skills is kept up to date and relevant.

-
Governance
  • The role is accountable to ensure that relevant industry frameworks and design principles are adhered to, contributing towards safe, secure and reliable End User Workspace solutions and services.
-
Communication:

  • Exceptional communication and collaboration skills with proven success to influence, inspire and support a diverse Tech community.

Contact with others:

Internal

  • Technology / Information Management / Digital Policing / Professional Standards / Cyber Crime Unit. Act as a bridge between technical teams on End User Workspace matters. Manage stakeholders; raise any gaps in existing/new solutions and make recommendations of how to be secure by design to minimize business risk.
  • Technology / Information Management / Digital Policing / Professional Standards / Cyber Crime Unit. Act as a bridge between technical teams on End User Workspace matters. Manage stakeholders; raise any gaps in existing/new solutions and make recommendations of how to be secure by design to minimize business risk.
  • Working closely with Information Management/Information Security, Professional Standards and the Cyber Crime Unit on a constant basis to build up the appropriate levels of engagement, ensuring the sharing and crossfertilization of relevant information and learning.
  • Work closely with Technology infrastructure, networking and support teams to ensure robust solutions are effectively implemented and delivered, documented and service transitioned over to support.

External

  • Contact with counterparts within Microsoft, Clients and other thirdparties.
  • Core IT suppliers (for development, testing and service handover and transition purposes)
  • Operational stakeholders and technology vendors
  • Other thirdparty suppliers

Essential Criteria

  • Professionally qualified with a relevant degree/postgraduate qualification, or broad experience and proven success in an End User Workspace/development/specialist area.

OR

  • Recognized M365 certifications
    :Microsoft 365 Security Administrator Associate, Identity and Access Administrator Associate, Information Protection Administrator Associate, Teams Voice Engineer Expert, Enterprise Administrator Expert

Experience

  • Extensive technical third
- and fourth-line support experience in a large organization in relation to delivering End User Workspace technologies/solutions.

  • Expert level identity management experience with a background IAM (Identity Access Management) solutions.
  • Extensive experience of implementing, managing and reviewing compliance to specified information management policies and processes related to securing data in Microsoft 36
  • Experience of working in teams within a complex, challenging environment setting and towards SLA's and business objectives.
  • Significant experience of implementing, managing and supporting End User Workspace solutions in a demanding environment.
  • Strong experience of incident resolution, requests, changes and problemsolving activities delivered to agreed SLAs.
  • Extensive experience of implementing, managing and/or administrating Microsoft 36
  • Experience of upskilling others in the use of digital technologies.
  • Experience working with run critical national infrastructure either within the Public or Private Sector including 24x7x365 operational SLA's and criticality.

Skills
-
Autonomy - works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project objectives. Establishes milestones and can delegate when required.
-
Influence - Influences organization, custo

  • End User Computing Learnership Nqf3

    2 weeks ago

    Cape Town, Western Cape, South Africa Tych Business Solutions Full time

    Job ID: 83266Date Posted: Posted 6 hours agoLocation: Cape TownJob Title: END USER COMPUTING LEARNERSHIP NQF3 (PERSONS WITH DISABILITIES) - CAPE TOWN - WESTERN CAPE Age ETI applies to all; , must be 29 during the learnership year Disabilities preferably soft, or minor physical disabilities NO wheel chairs access is not ideal if the learners transport does...

  • End User Services Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Maskew Miller Learning Recruitment Full time

    About Maskew Miller LearningMaskew Miller Learning lends its name from the most trusted and recognisable publisher in South African history – Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures. We are a B-BBEE – Level 1 contributor, providing education solutions...

  • End User Services Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Capital Edge Recruitment Full time

    Day to Day Duties:Contacts Taking: Also covers inbound requests to the Request Management Desk.Ticket Logging: To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business. Accurate logging of all ticket information ensure full understanding and interpretation of details...

  • Search Engine Optimization Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa East End Yovth Full time

    Responsibilities for SEO Specialist Manage SEO campaigns Oversee client communication Develop optimization strategies that increase our client's search engine results rankings Manage multiple projects while executing timesensitive deliverables Research SEO keywords using several tools such as SemRush, Keyword Planners, etc Set measurable goals that...

  • Front End Developer

    2 weeks ago

    Cape Town, Western Cape, South Africa Level-Up Full time

    Overview As a Front End Developer, you will be responsible for implementing user interfaces and client-side functionalities for their web applications. Will collaborate closely with their design and back end teams to create engaging and intuitive user experiences while ensuring the performance, responsiveness, and scalability of their web applications across...

  • End User Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa O'Dwyer Personnel Full time

    RESPONSIBILITIES: Provide technical support for internal desktop systems, both hardware & software. Act as onsite support for network, server and voice infrastructure teams. Must be eager to learn new technology such as IOT, AI, and cloud based computing. Must also understand basic project management. Must be personable & professional, with good...

  • Front-end Developer

    2 weeks ago

    Cape Town, Western Cape, South Africa IOHK Full time

    SummaryIO Global (IOG), the creator of the Cardano blockchain platform, is searching for a Front-End Developer, preferably with a DeFi background. IOG is creating a spinout venture that combines crypto/Web3/DeFi innovations with traditional finance (TradFi) to make borrowing and lending services more transparent, efficient, and available to a broader...

  • Intermediat Front End Developer

    2 weeks ago

    Cape Town, Western Cape, South Africa 60degrees Full time

    Job Description Intermediate Front End Developer The opportunity that awaits you: Our client which is a leader in the Energy and Water Management solutions space. They are looking for an Intermediate Front End Developer to join their software team to develop and maintaining the user interface while adhering to agile practices. Your key...

  • User Experience Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Zenysis Full time

    Zenysis is a global technology startup that builds an integration and advanced analytics software that empowers governments and international organizations to deliver lifesaving health programs in a truly-data driven way. We are a diverse team of software engineers, diplomats, and public health and development experts, and we are on a mission to transform...

  • Junior Front End Developer

    2 weeks ago

    Cape Town, Western Cape, South Africa Recruitment G Full time

    We are looking for a Junior Front end developer who can join our amazing team and assist us in maintaining and improve on our existing infrastructure, and to provide in house technical support for our daily operations.Responsibilities will include but not limited to the following:1)Developing high-quality and efficient user interfaces: You would be...

  • Senior Front End Developer

    2 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Hire Resolve is currently seeking a Senior Front End Developer to join our client's dynamic team. As a Senior Front End Developer, you will be responsible for developing and maintaining the client-side of our web applications. You will collaborate with cross-functional teams, including back-end developers and UX/UI designers, to create user-friendly and...

  • Senior Front-End Developer

    2 weeks ago

    Cape Town, Western Cape, South Africa Ditto Hire Full time

    Join a fast-paced tech company in Cape Town providing innovative business tools as their next Senior Front-End Developer. Your main role will be working on a productised solution that is established in the market and looking to further enhance its interfaces and offering.DUTIES:Development and refinement of new and existing user interfaces.Assist with the...

  • Marketing Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Destinationone Consulting Inc. Full time

    THIS IS A REMOTE ROLE BASED ANYWHERE IN SOUTH AFRICAAt , Recruitment & HR is what we match businesses with top talent in the Heathcare, Health Tech, Government, Legal, Non-Profit, and Public Sector industries.Join our dynamic team as a Marketing Specialist, where you will drive our end-to-end marketing initiatives from brand building to tactical...

  • Webflow Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Genflow Full time

    Job Overview:Date Posted: Posted 15 hours ago-Location: Cape Town, Western Cape-Job Title: Webflow Specialist-Salary: R35,000-Education Level: Certificate-Job Level: Intermediate-Minimum Experience: - 3 YearsWebflow Specialist required in Cape Town:If you're interested in using systematic ways to test and experiment, and can generate innovative ideas to...

  • Senior Front End Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Deka Minas (Pty) Ltd Full time

    Job description:As a senior front-end developer , your main responsibilities would be to develop new features, improve our front-end performance and scalability and maintain our existing web applications. You will take ownership of our full front-end stack, contribute to technology and architectural decisions and work closely with our design team to build...

  • Travel Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Overview My Client a Travel Company arranging tailor-made, private safaris as well as specialist expeditions into Africa and South America is recruiting for a well experienced senior travel consultant (Sales) to join their team. The applicant must have significant experience (5+ years) dealing with international clients in the high-end travel space and...

  • Senior Front-end Dev

    2 weeks ago

    Cape Town, Western Cape, South Africa JenRecruitment Full time

    We are a digital innovation, development, and execution partner that designs, builds and launches products that create real business value through our customer-centric approach. We disrupt establishedmarkets and capture opportunities in exponential technology fields. We are a cross-functional team of techies and creatives with proven experience, and together...

  • Investment Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full time

    Role and responsibilities: Overview The role will form part of the client service team working closely with the Head of Client Service and will report to the CEO . The incumbent will be responsible for developing, managing and supporting client relationships. Thus, the candidate will be expected to work closely with their allocated clients to ensure that...

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT: A strong technical Support Engineer is sought to complement the growing ATM Support requirement of a dynamic Internet Service & Network Specialist. You will provide 2nd Line End User Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User before resolving of the call on HEAT. The...

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT: PROVIDE a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies as the next strong technical Support Engineer sought by a dynamic Internet Service & Network Specialist. This will include correctly analysing & prioritising calls and requests, assisting with incident management...