Key Account Manager: Ecommerce

3 weeks ago


Roodepoort, Gauteng, South Africa VeIOS Full time

Purpose of the Role:


e-Business is recognized as a key growth driver for this Global Organisation, covering all digital touch points along an integrated customer journey.

This includes customer experience, design, digital marketing, e-commerce on owned and 3rd party sites, customer service and technical support, data and analytics.


Looking for an Ecommerce Key Account Manager to develop and rollout the regions e-Business strategy with focus on a security brand as first step.

The job holder will be required to deliver the strategy and national growth plan.


The role will deploy the e-Business strategy in the market region, implementing platforms and tools including analytics, growing the online presence and sales through own and third-party e-shops.


In this role, you can expect to communicate with colleagues around the region on a daily basis and divisional teams as well.


Principle Responsibilities:

  • Translate divisional plan into regional strategy, defining implementation plan, targets and KPls
  • Ownership of strategy, activation, content and technology platform to enable eBusiness and drive ecommerce sales performance
  • Implement gotomarket strategies and plans to accelerate adoption of etools, acting as a change agent to develop the business.
  • Work closely with the rest of the Retail Team and Product Management as well as Marketing to define and implement sales strategy in different channels
  • Develop and implement a roadmap for the online store, with focus on marketing and promotional calendar
  • Coordinate marketing and social media campaigns over digital platforms in collaboration with marcom team, with updates around product launches, collaborations, selling reports
  • Responsible for regular reporting on website and marketplace performance and customer experience metrics
  • Responsible for optimizations to navigation, collections, search, and homepage Monitor competitive landscape and site benchmarks

Essential Qualifications and Experience:

  • Experience in implementing eBusiness strategy and programmes and driving both internal and external adoption. Commercial experience expected with exposure to IT and new technologies desired
  • Good understanding of managing a web shop.
  • Good experience in developing and articulating customer journeys
  • Experience in working in a global organisation
  • Must have excellent written/oral communication and networking skills
  • Driven and proactive, stays on top of the issues and follows up rigorously
  • Good team player with a consultative advisory style and experience
  • Respectful and with high integrity
  • Fluent in English
  • Marketing degree preferred


A global leader with nearly 51 ,000 colleagues in more than 70 different countries, that value results — not titles, or backgrounds.

They empower their people to build their careers around their aspirations and ambitions — supporting them with regular feedback, training, and development opportunities, encouraging them to grow their role locally, regionally, or even internationally.


Job Type:
Permanent

Salary:
R500, R600,000.00 per year

Education:

  • Bachelors (preferred)

Experience:

- eCommerce business strategy: 2 years (preferred)
- managing a web shop: 1 year (preferred)
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