Academic and Student Experience Manager

2 weeks ago

Midrand, Gauteng, South Africa Eduvos Full time

Job Advert Summary:


Eduvos is looking to hire the services on an Academic and Student Experience Manager at our Midrand campus on a full time basis.


Position Type:

  • Permanent

The Position:

  • To ensure and a positive student experience on a campus outside the classroom to ensure that a student is successful in his/her learning and teaching journey

Minimum Requirements:

Minimum qualification:

  • At least an honours degree, preferably in management

Experience:

  • Minimum three years of managerial experience in an academic environment
  • At least five years' of service or customer management experience, preferably in higher education environment

Duties and Responsibilities:

Responsibilities:

As the Academic and Student Experience Manager, you will be primarily responsible for the following:
A) Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)

  • Orientation, onboarding and induction
  • Communication
  • Contract management
  • Facilities and venue compliance
  • Support faculty delivery on campus facilitating lecturer evaluations/student feedback
  • Sponsor engagement
  • Academic support programmes
  • Wellness programmes
  • Employability and work readiness
B) Student resource enablement

C) Student compliance with institutional policies

D) Events management (e.g., graduation event management, career fairs)

E) Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries)

F) Management

G) Leadership

H) Internal and external stakeholder engagement and management/collaboration

Functional and Behavioural Competencies:

Functional competencies:

  • MS Office
  • Exposure to / experience with systems
  • Project management skills
  • Case management and other systems
  • SLA management skills / matrix management skills

Behavioural competencies:

  • Initiative and responsibility
  • People leadership and development
  • Relations and networking
  • Influencing
  • Effective communication (verbal and written)
  • Analysis and judgment / problem solving
  • Systematic approach (planning and organising)
  • Steadiness (emotional tenacity)

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