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Training Consultant

4 months ago

Sandton, South Africa Discovery Ltd. Full time

Business Unit:
Discovery Insure
Function:Learning (Development & Training)
Date:18 Aug 2023
Discovery - Insure

Training Consultant
FAZ (Associate Specialist level)

About Discovery

  • Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
    About Discovery Insure
  • Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Sharedvalue Insurance model. Discovery Insure is South Africa's fastest growing shortterm insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationallyrecognised and awardwinning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.


Key Purpose

  • To build and maintain solid relationships with Brokers, with a main focus on training of the FAZ (Financial advisor zone) system and provide ongoing support to ensure high usage of the FAZ system.
Identify gaps to ensure training is focused on specific areas to increase usage.
Plan, develop and implement operational roll-out plans for system changes, upgrades and new functionality.
Areas of responsibility may include but not limited to

  • Maintain accurate details of gap analysis for Brokers to determine trends (product, system and technical) and communicate with management
  • Development training schedules and structured roll out plans
  • Resolution management
  • Broker Relationship Building
  • Analyse and feedback on performing and underperforming brokers
  • Identify opportunities to mitigate risks
  • Accurate, timely formal reporting to Management
  • Internal stakeholder relationship management, updates and feedback
  • Monthly consolidated reporting in relation to monthly plans and set objectives
  • Marketing of new functionalities
  • Ambassador for FAZ

Skills

  • Strong customer service focus
  • Excellent relationship building skills
  • Excellent verbal and communication skills with an ability to influence, convince and negotiate effectively to a group of people
  • Conflict handling skills
  • Analytical and attentive to details
  • Resourceful problem solver
  • Systematic and organized with an ability to plan prioritise effectively
  • Resilient, with an ability to work under pressure and adapt to change
  • Good team player
  • Results and deadline driven
  • Quick learner
  • Multitasking
  • Time Management
  • Teamwork, selfmanagement and alignment with Discovery values
  • MS Office
  • Marketing and Sales skills

Qualification

  • Matric (Essential)
  • Related Degree/Diploma (Advantageous)

Specific requirement

  • Valid driver's license (Essential)

Experience

  • 2 years' Discovery Insure Call Centre experience (Essential)
  • 2 years' Discovery Insure system and processes experience or exposure thereof (Essential), e

g:

  • Apps how to use and train delegates
  • Web development
  • SAMI
  • FAZ
  • 2 years' short term insurance product knowledge (Essential)
  • 2 years' training experience (Advantageous)
  • 2 years' relevant legislation knowledge (Essential)
  • Knowledge and understanding of internal standards, policies and procedures (Essential)
  • EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.