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Head: Contract Management
3 months ago
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
To provide specialist advise and support in the generation and provision of reliable contract management, to support key deliverables and informed decision making, through the execution of predefined objectives as per agreed SOPs.
Job Description:
SLA Management:
Ensure the implementation of a robust service level management process including the formalised contracting of internal and external service level agreements, regular service reviews and remedial actions for poor service delivery | Ensure appropriate governance, management information and reporting: Monitor operational plans and ensure that adequate management information is made available to measure performance against operational targets and scorecards
| Stakeholder Management:
Continued pro-active stakeholder engagement and involvement on a business, regulator and industry level
| Customer service:
Oversee the effective resolution and investigation of service delivery issues | : | : | : |:
Education
Bachelor's Degrees and Advanced Diplomas:
Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
