Fraud Operations Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Snapscan Full time

We're looking for a Fraud Operations Specialist We are looking for a Fraud Operations Specialist to join our growing Operations Team Our small but dynamic Operations Team is looking for a highly skilled and analytical individual who is able to make crucial data-driven enhancements to our fraud management processes.

As our Fraud Operations Specialist, you will be responsible for ensuring that we have appropriate and effective detective and preventive fraud measures in place to reduce/block fraud occurring on our platform and enable revenue growth through the reduction of payment friction.

Our ideal candidate is passionate about fighting fraud, solving complex problems and analysing and interrogating large data sets to help recommend, develop and implement new strategies, while also being able to collaborate with the development teams, and contribute to the larger operations and support teams.


Key responsibilities will include:

Fraud Prevention and DetectionReducing the risk of fraudulent activity/payments occurring on the SnapScan platform byReviewing and investigating daily monitored payments to ensure appropriate decisions are made on fraudulent transactions before transaction settlement.

Investigating and actioning all real-time critical fraud and limit notificationsRevenue EnablementProviding customer support to SnapScan Merchants and Users with payment and card limit queries to enable them to complete transactions on the SnapScan platform.

Overseeing the chargeback process by investigating payment disputes and providing our acquirer with detailed reports to reduce revenue loss for SnapScan.

Liaising with the acquiring chargeback team on trends or concerns within the chargeback process to ensure collaboration and process refinement to ensure favourable outcomes for SnapScan in the chargeback process.

Fraud System Development and ImprovementInvestigating, strategising and executing comprehensive fraud prevention and detection processes in alignment to Operations and company objectives to ensure the reduction of revenue loss and the reduction of payment friction across all SnapScan payment methods.

Collaborating with the Operations Manager and development teams on the design of automation requirements of the fraud management system to ensure greater effectiveness and efficiency.

Enhancing and progressing SnapScan's fraud management processes and ensuring proactive development of the processes as the business' product offering grows and prioritising scalability.

Fraud Reporting and AnalyticsProducing analytics and reports on the overall performance of the fraud management system to provide clear trend/issue identification to optimise decision-making and problem resolution.

Operations Projects & Assistance/SupportCollaborating and partnering with the Operations Team to co-create and implement project plans and initiatives to execute the Operations Team strategy.

Collaborating with the Payment Specialist in reconciling all payment methods daily to ensure that all payments are allocated to the correct location to ensure refund requests and merchant settlement queries are reduced when required.

Collaborating with the Operations, Compliance and Customer Experience Teams on the management of customer queries over the weekend ensuring that customers receive excellent customer service and that their queries are resolved.


This job may be for you if:
You have a strong understanding of payment fraud - fraudulent user/merchant behaviours and patterns and the associated risksYou have knowledge of the Payment Card Industry (PCI)

Data Security Standards (DSS) regulationsYou are a team player. You reach out to peers and cooperate with others to establish collaborative working relationships.

You understand that flying solo is a limiting and isolating choice and know that making your team look good works far better than creating a one-man/one-woman showYou are passionate about fighting fraud and keeping up to date with the latest fraud trendsYou have excellent communication skills (verbal and written) that enable clarity at all levelsYou are comfortable in engaging with other teams and senior stakeholders across the business to resolve operational queriesYou are collaborative and responsive while able to work independently and with minimal supervisionYou have the ability to understand complex problems and identify potential solutionsYou have a strong sense of ownership and accountability.

You enjoy problem solving. You can solve problems by analysing situations and applying critical thinking to resolve problems.

You can decide on courses of action and implement the solutions developed to overcome problems and constraintsYou have high attention to detail and can easily spot anomaliesYou are agile and flexible in your approach and can switch between tasks easilyYou are relentless in your pursuit for operational excellence and providing exceptional customer serviceYou have the ability to balance occasionally conflicting interests on behalf of customers, the business or product (e.g managing risk without limiting growth)You are willing and able to work remotely (we have a hybrid work model), as well as be available after hours and on weekends on a rotational basis (every 7th weekend)Basically, you will blow us away with your work ethic, your passion, your integrity, your attitude and your energyYou are our ideal candidate if you have:1+ years of experience in a fraud-related role within FinTech, Banking, Financial Services or Fraud Investigation, Prevention & Detection environmentIn-depth understanding of payment processing in a FinTech environmentExperience working with paymentsExperience in analysing and interrogating large data sets to help recommend, develop and implement new strategiesExperience with BI technologies and analytical tools (e.g.

Tableau, PowerBI, Looker, SQL)

Knowledge of card scheme payment dispute/chargeback processes and regulationsKnowledge of card-not-present fraudDeep understanding of 3D secure processingExperience with Agile-friendly collaborative tools such as Jira, Slack, MiroThe benefits of joining our team:30 days of annual leaveA medical aid contribution/fringe benefit of up to R2 000 per monthAn Apple MacBook and necessary gearA trendy office space (when in office)Discretionary annual bonusLots of opportunities to learnFlexible office/remote working - you get to choose whether you want to work remotely or from the office, depending on the importance of critical meetingsPaid undercover parking (when working from the office)The opportunity to be part of a great team and culture#J-18808-Ljbffr

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full time

    Our client is a very successful and prominent Asset Management company that has made big strides in asset gathering and building their AUM in the past five years on the back of a sound business strategy and excellent investment performance. Due to the growth in their business they now have a new position for an Operations Specialist to join their operations...

  • Fraud Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa Flash Full time

    RESPONSIBILITIES:Responsible to develop and implement best in class Fraud detection & prevention strategies, frameworks and processes for the Flash GroupResponsible to assist in ensuring compliance to internal processes and policies, applicable laws and regulations, across the group.Responsible to develop fraud prevention strategies that are in line with...

  • Fraud Triage

    2 weeks ago

    Cape Town, Western Cape, South Africa Luno Full time

    About the team:Our mission is to provide amazing support to our business, partners, and customers in dealing with fraud related questions. We do this by responding to any fraud related communication swiftly and in a coordinated way. We are the front line of the Anti-Fraud team and we ensure that fraud cases are dealt with appropriately and on time. We keep...

  • Team Leader: Fraud

    2 weeks ago

    Cape Town, Western Cape, South Africa Telebest Full time

    Our client has an opportunity available for a Team Leader in the Fraud department.Requirements:MatricRecent successful Team Leader experience in a financial services environment- essential.Experience in coaching and mentoring team members- essential.Experience of fraud in financial services would be advantageous. Responsibilities:Minimize Fraud losses in...

  • Fraud Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa BNP Paribas Full time

    FRAUD TEAM LEADER (JOB NUMBER:FRAUD TLMain purposeKey Responsibilities Minimize Fraud losses in line with target range Agree set goals with team members covering performance, quality and development areas relating to Prevention, Detection, Resolution and Inbound fraud functions ("Fraud Functions") Monitor live queues to ensure that applicable SLAs for each...

  • Senior Risk And Fraud Prevention Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa Ayanda Mbanga - Redefining Success Full time

    SENIOR RISK AND FRAUD PREVENTION OFFICER(SALARY LEVEL 8)SALARY:R PER ANNUM (EXCLUDING BENEFITS)REFERENCE NUMBER:CCT-SRFPO One-year Contract Minimum Requirements: Recognised National Diploma (NQF 6) in Risk Management/ Internal Audit or equivalent qualification. Two years experiences in Risk Management or Internal Audit or related field. Risk management /...

  • Fraud Detection Customer Service Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    Are you ready for your next challenge?Are you looking for an exciting new opportunity?If so, read onWe work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job & Company Description: This well-known investment company in South Africa is on the lookout for an Operations Specialist to join their team If you are seeking a company with vast experience and 20 years of success, then this is the organisation for you If you are an individual that is equipped in enhancing business processes and improving operations,...

  • Operational Risk Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Metropolitan Life Full time

    IntroductionMetropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.Metropolitan operates in South Africa, but the...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Hire Resolve's client in the Investment Industry is urgently seeking a highly skilled Operations Specialist to join their team in Cape Town.ResponsibilitiesPosition within the operations team, principally as an operations specialist.The Purpose of this role is to contribute to and promote robust operating procedures across the investment management business...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Role DescriptionThis position falls within the operations team, primarily serving as an Operations Specialist.Reporting directly to the Operations Manager, who in turn reports to the Chief Operating Officer.The main objective of this role is to enhance and uphold efficient operating procedures across the investment management business, fostering a responsive...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Role Description This position falls within the operations team, primarily serving as an Operations Specialist. Reporting directly to the Operations Manager, who in turn reports to the Chief Operating Officer. The main objective of this role is to enhance and uphold efficient operating procedures across the investment management business, fostering a...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Role's Description: This position falls within the operations team, primarily serving as an Operations Specialist. Reporting directly to the Operations Manager, who in turn reports to the Chief Operating Officer. The main objective of this role is to enhance and uphold efficient operating procedures across the investment management business, fostering a...

  • Junior Claims Risk Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Health Solutions Full time

    IntroductionRole PurposeThe role incumbment will assist the Claims Risk Specialist with the management and recovery of benefit debt. This includes benefit overpayments and recovery per agreed acknowledgement of debt agreements concluded on behalf of the scheme.Requirements:Education: Matric or equivalent qualification BCom degree or equivalent accounting...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Hire Resolve is a top-tier recruitment firm that focuses on placing skilled professionals in permanent employment. Hire Resolve focuses on working with senior-level executives and we pride ourselves on delivering excellent service to our candidates and clients.We are currently seeking a highly skilled Operations Specialist to join our client's team in Cape...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Aquarius Recruitment Full time

    Our client is a very successful and prominent Asset Management company that has made big strides in asset gathering and building their AUM in the past five years on the back of a sound business strategy and excellent investment performance. Due to the growth in their business they now have a new position for an Operations Specialist to join their operations...

  • Claims Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Exclusively Remote Full time

    Claims Specialist Real Estate (Commercial Lines Insurance)The Claims Specialist will manage and process insurance claims related to real estate properties. This role requires a keen eye for detail, excellent communication skills, and a thorough understanding of real estate insurance policies. The Claims Specialist will ensure claims are handled efficiently...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Ca Financial Appointments Full time

    Our client, a leading Asset Management company is looking for an Operations Specialist to join their team. The individual will be responsible for creating an efficient, responsive and process driven operations team. The ideal individual will be a qualified CA(SA) with 2+ years post articles experience within the Financial Services sector....

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Ca Financial Appointments Full time

    Our client, a leading Asset Management company is looking for an Operations Specialist to join their team. The individual will be responsible for creating an efficient, responsive and process driven operations team. The ideal individual will be a qualified CA(SA) with 2+ years post articles experience within the Financial Services sector. Responsibilities...

  • Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Here's what you need to know:Role's Description: This position falls within the operations team, primarily serving as an Operations Specialist. Reporting directly to the Operations Manager, who in turn reports to the Chief Operating Officer. Enhance and uphold efficient operating procedures across the investment management business, fostering a responsive...