Team Leader: Fraud

2 weeks ago


Cape Town, Western Cape, South Africa Telebest Full time

Our client has an opportunity available for a Team Leader in the Fraud department.

Requirements:

  • Matric
  • Recent successful Team Leader experience in a financial services environment- essential.
  • Experience in coaching and mentoring team members- essential.
  • Experience of fraud in financial services would be advantageous.

Responsibilities:

  • Minimize Fraud losses in line with target range.
  • Monitor live queues to ensure that applicable SLAs for each Fraud Function are met.
  • Ensure productivity is optimized through hands-on management of their team and introduction of best practices.
  • Ensure that all staff are trained and skilled in all areas of fraud risk management.
  • Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived.
  • Handle Internal and external customer services – compliments, complaints.
  • Accurate reporting and preparation and presentation of team performance at weekly operational review meetings.
  • Ensure company policies and procedures are communicate to the team.
  • Ensure that daily, weekly and monthly targets are met for Prevention, Detection, Resolution and Inbound

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