Human Resources Intern

2 weeks ago

Cape Town, Western Cape, South Africa Marriott International, Inc Full time

Additional Information 18 months Fixed-Term Contract

Job Number

Job Category Human Resources

Location Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors

CRITICAL TASKS
Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Policies and Procedures

  • Follow company and department policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
Recruitment

  • Monitor all hiring and recruitment processes for compliance. Assist with internal transfers and external hires.
  • Assist with the coordination of prehire checks. Notify applicants of results. Schedule and track orientation.
Hiring

  • Coordinate all onboarding activities for new hires (new hire setup, job descriptions, paperwork).
  • Follow all employment compliance standards for newly hired employees (I9, Job Requisition Files, Personnel Files, etc.)
  • Maintain and validate all personnel records in HR Systems (Peoplesoft, GRS, E-Verify, etc.)
  • Followup on all outstanding new hire paperwork.
Compliance

  • Assist management with HR Audits. Maintain tracking systems to ensure all audits are completed timely and accurate. Assist with department LOA procedures and processes.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading
- and editing written information to ensure accuracy and completeness.

Assists Management

  • Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools
- and systems.

Working with Others

  • Support all coworkers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.
Physical Tasks

  • Enter and locate workrelated information using computers and/or point of sale systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Communications and Relations

  • Respond to questions, requests, and concerns from employees and management regarding company and Human
  • Resources programs, policies and guidelines.
  • Inform Human Resources management of issues related to employee relations within the division or property.
Hiring - New Employees

  • Create new employee personnel file.
Administration

  • Maintain confidentiality and security of employee and property records, files, and information.
  • Answer phone calls and record messages.
  • Create and maintain filing systems.
  • Create and type office correspondence using computer.
  • Ensure accurate maintenance of all employee records and files (e.g., interview documents, I9's, reference checks,
  • Drug Free Workplace Policy (DFWP), applicant selfidentification forms, department orientation check list).

CRITICAL COMPETENCIES
Analytical Skills

  • Computer Skills
  • Learning
Interpersonal Skills

  • Interpersonal Skills
  • Team Work
  • Customer Service Orientation
  • Diversity Relations
Communications

  • Communication
  • Listening
  • Telephone Etiquette Skills
  • Applied Reading
  • English Language Proficiency

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