Administrator - Standard Bank Call Centre

POSITION PURPOSEThis role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents.The responsibility extends to accurate reporting...

JOB PURPOSE:KEY PERFORMANCE AREAS: Provide a call center service in accordance with the Compliance Contact Centre manual and standards Administer the compliance query process in accordance with the set procedures Respond to general compliance, registration and reporting related queries Develop an understanding of various regulated institutions and sectors...

Duties:Management of calls in a professional and efficient manner Follow up calls where and when needed Explanation of credit life insurance principles Building professional relationships Handling all information on basis of trust Dealing with clients and processes in line with company procedures Optimal use of the "Call Centre" computer system Responsible...

PermanentJHB00169- Insurance- Gauteng, Tshwane (Pretoria) Monthly Basic Plus Commission- We are seeking a highly organised and customer-focusedRole and Responsibilities Management of calls in a professional and efficient manner Follow up calls where and when needed Explanation of credit life insurance principles Building professional relationships Handling...

Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo deliver...

Gauteng, Pretoria East R R 7500Well established Law Firm with a Debt Collections Department is looking for a Call Centre Agent to join their teamMinimum requirements: Grade 1 Excellent verbal communication in English plus at least 3 other SA Languages 3 Years' plus experience working in a Call Centre dealing with Banking Collections, Write off Book....

Assisting Team, answer incoming calls from customers, handling of reservations and quotations, answer inquiries and questions, handle complaints, troubleshoot problem and provide information. Assisting, advising, coaching and monitoring Junior Call Centre Consultant with relevant work related queries.- Grade 12 and;- Formal Training or Certificate in Contact...

Assisting Team, answer incoming calls from customers, handling of reservations and quotations, answer inquiries and questions, handle complaints, troubleshoot problem and provide information. Assisting, advising, coaching and monitoring Junior Call Centre Consultant with relevant work related queries.- Grade 12 and;- Formal Training or Certificate in Contact...

Position: Call Centre SupervisorSalary: Market relatedLocation: MidrandJob type: PermanentIndustry:FMCGReference Number: RDT.D.CCSCOMPANY DESCRIPTION: Our client, a well-established company within theFMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION: Reporting to the Credit and Call Centre Manager, the Call Centre...

Job Description To support the Banker, Enterprise (i.e., Portfolio & Multi-Channel) with the day-to-day administration, portfolio management, sales, operational and credit management functions for an allocated portfolio. To ensure that all compliance requirements within the portfolio are met and act as a contact point for the client, providing sales and...

NB: MUST HAVE DISPATCH EXPERIENCE IN A CALL CENTRECompany Overview:Join the A dynamic team, based in Rosebank. We pride ourselves on delivering exceptional customer service and ensuring our customers receive their orders accurately and promptly. We are looking for a dedicated Call Centre Representative to join our fast-paced environment.Job Description:As a...

ADVERTISEMENTCall Centre Agent x4Job Grade: P11Contract type: 5-year fixed termRef No:T870012Remuneration: R Total Cost to Company p/aJob Purpose:To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.Key performance areas: To...

Administrator IT ~ Information TechnologyPretoria***: Director - Call Centre(DIR/CC/CRM/2023/01-1P)R per annum (all-inclusive package) level 13PRETORIA (BASED AT TREVENNA)Purpose:One permanent position of Director: Call Centre is currently available within the CRM Unit at GPAA. The purpose of the job is to manage client and stakeholder contact and operations...

Job Description Our Business Banking Coverage segment provides broad-based client solutions to a wide spectrum of small, medium and large enterprises. Our support extends across the 14 sectors in which we operate; providing our clients with deep sector knowledge and solutioning expertise. We have partnered with businesses for over 160 years, and it is...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and...

Job Description To lead and manage the Enterprise Direct capability in a Province; to deliver the Provincial Enterprise Direct capability value proposition for Enterprise Direct. To support the Head, Enterprise Direct to drive and deliver a value adding sales and service solutions directed by the Enterprise Direct value proposition, that will grow the...

Job Description:To manage the compliance and risk control process within the Specialised Collections Division. To manage the quality control process within Legal Collections and the Collections Call Centre to identify risks and problem areas, to make recommendations to manage the identified risks and problem areas to ensure higher efficiency of the Legal...

Processing of orders according to the information received from customers. Ensure pricing on captured orders are correct. Ensure queries, complaints, concerns resolved or escalated as per procedure. Ensure daily filing is done according to departmental requirements. Ensure that all reports are completed and communicated. Workflows completed as per system...

We are looking for an experienced Outbound Call Centre agents for a Long term insurer with a big footprint in South Africa, if this interests you then read further....We are only looking for money hungry, very well spoken English, target driven and top performing Call Centre Agents who have sold funeral cover to join our client towards PretoriaAttend to...

Our client is looking for online content analysts.be fluent in GermanHave Call Centre Customer Services experience.be willing to work remotely.Salary: Up to R23 000,00 per monthLanguage: German (required)Ability to Relocate: Gauteng, Gauteng: Relocate before starting work (required)Expected Start Date: 2024/04/01