Consultant: Banking

2 weeks ago


Pretoria, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer.

Offer financial advice to the customer and handle retentions.

Job Description:

Key Accountabilities

Accountability:
Selling products and services.

  • Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
  • Contact the customer and executes the sales process within the desired turnaround time.
  • Delivers customer sales and services whilst maintaining quality service standards.
  • Determine customers' needs by exploring all possible crossselling and upselling opportunities
  • Ensure first call resolution.

Accountability:

Reduction of customer attrition.- Speaks to customers to ensure that their needs are identified and advises various options.- Adheres to shared company values and service standards with regard to customer interaction.- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.- Communicates with the customer according to company standards.- Address the customer's need with product knowledge that is technically accurate.- Preparation for the outbound call, providing alternative products solutions were applicable.


Accountability:
Information management.- Update the system with accurate information to inform accurate reporting

Accountability:

Adherence to risk and governance- Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.- Participate in survey (EOS) and in findings action plans.- Support BSSA CSI initiatives.- Adherence to NCA, FICA and FAIS legislation.- Comply with Risk and Control Activities and adherences.- Comply with all Human Resources policies and procedures- Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.


Accountability:

Training and development- Participate in all scheduled training and multiskilling opportunities.- Participate in coaching sessions.- Owning and being proactive about own training and development.- Participate in idea sharing through pitch in initiative.- Complete all compliance training within prescribed timelines.

Education

Higher Certificates and Advanced National (Vocational)

Certificates:
Business, Commerce and Management Studies (required)

  • Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

  • Consultant: Banking

    2 weeks ago


    Pretoria, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryJob...


  • Pretoria, Gauteng, South Africa Discovery Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Bank DC Sales Consultant - Discovery Connect - Talent Pool - JHB Business Unit: Discovery Connect Function: Banking Date: 30 May 2024 About the Area People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect...


  • Pretoria, Gauteng, South Africa Nedbank Full time

    Requisition Details and Talent Acquisition ContactREQ: Talent Acquisition Consultant: Lerato Sithole- Location: Pretoria- Cluster: Nedbank Private Wealth- Closing Date: 15 March 2024Job Family Sales and ServicesCareer Stream Sales Leadership Pipeline Manage Self: OperationalJob Purpose To provide administrative services to clients by attending to...

  • Banking Analyst

    2 weeks ago


    Pretoria, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition ContactREQ: Talent Acquisition Consultant: Lerato Sithole- Location: Pretoria- Cluster: Nedbank Wealth- Closing Date: 20 March 2024- Job Family Sales and Services Career Stream Sales Leadership Pipeline Manage Self: Operational FAIS AffectedJob Purpose To provide sales support services to private bankers and high net...


  • Pretoria, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Consultant REQ Pipeline AdvertCluster & Location Total Business Banking and Retail Relationship Channel Tshwane National Career Stream Relationship Management Leadership Pipeline Manage Self: Professional (MSP) FAIS Affected FAIS Affected YesBusiness Manager Commercial BankingJob Purpose We are looking for an...


  • Pretoria, Gauteng, South Africa Professional Sourcing Full time

    Job Overview:Core Banking Functional Specialist (Financial Services)Location: Hybrid /Pretoria, GautengA leading financial services institution has a brilliant opportunity available for an experienced Core Banking Functional Specialist.Position Overview:Key Performance Areas:- _Facilitate workshops__ and consult with business owners and other stakeholders._-...


  • Pretoria, Gauteng, South Africa Africanbank Full time

    Purpose of the Role: To manage compliance officer/s in terms of agreed compliance methodology in respect of the Business Banking division of African Bank, including but not limited to business banking products and services and public sector. To facilitate and communicate compliance and non-compliance to business and the Head of Compliance Business Banking,...


  • Pretoria, Gauteng, South Africa Duramics Trading and Projects (Pty) Ltd Full time

    The role requires a business development consultant with deep understanding of developing strategies for low-cost housing finance / housing development credit funding or mortgage loan with a banking background. Enhance and update the business case and research suitable entity model. The role will assist the PMO office in focusing on the implementation of the...


  • Pretoria, Gauteng, South Africa African Bank Limited Full time

    Job Description:To facilitate and communicate compliance and non-compliance to business, and the Group Compliance Officer in line with Regulatory and Statutory requirements.(ads1)Job Responsibilities:Interpret, advise and consult with various business functions on issues in respect ofoperational proceduresConsult widely with regulatory bodies and industry on...


  • Pretoria, Gauteng, South Africa Nedbank Full time

    Requisition & Talent Acquisition Consultant Details REQ Twanette Coetser Closing Date 27 January 2023Cluster & Location Total Business Banking and Retail Relationship Channel Menlyn Maine, Pretoria Career Stream Relationship Management Leadership Pipeline Manage Self: ProfessionalFAIS Affected FAIS Affected YesBusiness Manager Commercial BankingJob Purpose...

  • Provincial Consultant

    2 weeks ago


    Pretoria, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Provincial Consultant - Standard Bank Insurance Broker Job Overview Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Strategically support the Provincial Manager in achieving the provincial (Catchment /Squads) goals, income and profit budgets by way of managing the behaviour of staff and relationships with group...


  • Pretoria, Gauteng, South Africa Hello Group Recruitment Full time

    Job Advert Summary:Some people are happy to go through life in a comfortable bubble, and that is great, we don't judge, but at Hello Group we believe that if we can change lives, it's a day well-lived. We change lives every minute of the day, literally. For us, we do not go to work each day, we go to a place where "grown-ups" are fuelled by a risk-taking...


  • Pretoria, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryAn exciting...

  • Sales Consultant

    4 weeks ago


    Pretoria, Gauteng, South Africa Jobking Full time

    To promote and sell the bank's products to client, ensure effective completion of required administration and customer service and satisfaction.Achievement of all Sales Targets & Growth:Sell, promote and Market the Banks Products and ensure that the following is achieved:1.1 Retention of existing clients1.2 Acquisition of new clients1.3 Reactivation of...


  • Pretoria, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product...

  • Payroll Consultant

    2 weeks ago


    Pretoria, Gauteng, South Africa SoluGrowth (Pty) Ltd. Full time

    Solugrowth is looking for a Payroll Consultant to provide a professional service to our clients, ensuring an accurate payroll service is always delivered. Meet agreed client SLA's and ensure delivery of an excellent 'customer service'.- 9 months contract role, with possible extensionThe incumbent must possess thorough understanding of payroll regulations and...


  • Pretoria, Gauteng, South Africa Kamo Placement Full time

    Gauteng, Tshwane (Pretoria) Annually Cost To Company (Market related, Negotiable)The main purpose of this position is to partner with client departments to identify skills needs in order to design and implement fit-for-purpose learning interventions for staff members and teams in the company. This is in order to enhance the impact on business performance and...

  • Franchise Consultant

    2 weeks ago


    Pretoria, Gauteng, South Africa Senzokuhle Enterprise Development Initiative Full time

    Franchise ConsultantRecruitment CallBackground:Occupational Information: RecruitmentCriteria:Senzokuhle Description: The Franchise Members are recruited on theEnterprise basis of facilitating the Commercial Viability of the System *Criteria: TheDevelopment and Representing the Interests of the Member BeneciariesCriteria for and ensuring the success of the...


  • Pretoria, Gauteng, South Africa Nambiti Technologies Full time

    We are recruiting for an SAP HCM Consultant K5 Consultant. Support Payroll, Time Management, PD, OM, PA, ESS and MSS as well as Portal (my Cosmos) Functionality. ESS and MSS functionality and Portal Authorization Responsible for these 8 modules and did handson implementation of PD, OM as well as ESS and MSS functionality and Portal Authorizations. Supporting...

  • Consultant, Servicing

    2 weeks ago


    Pretoria, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship...