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Junior Desktop Support Engineer
2 weeks ago
Job Advertisement: Technical Customer Engineer (Information Technologies Sector)(IT Desktop Support)
Location: East London
Salary: R13,000.00 – R15,000.00
Start Date: ASAP
Are you a detail-oriented technical engineer with a passion for problem-solving? We're seeking a dedicated Technical Customer Engineer to join our team in East London. As a Technical Customer Engineer, you'll play a vital role in ensuring the smooth operation of our IT systems and providing exceptional customer support.
Here's what we're looking for:
Responsibilities:
- Collaborate with the engineering team during planning, design, development, installation, and maintenance processes.
- Analyze existing systems and operations to develop preventative maintenance strategies.
- Identify potential issues and promptly notify relevant stakeholders.
- Monitor processes, workers, and methods, optimizing efficiency.
- Conduct research and establish best practices.
- Coordinate with other engineers and crew members to meet project deadlines.
- Perform quality control, write reports, and make improvement recommendations.
Required Qualifications and Knowledge:
- Grade 12 completion.
- A+ and N+ certifications.
- Basic knowledge of Microsoft products (Outlook, Word, Excel, Access, Internet Explorer, Windows OS).
- Familiarity with LAN/WAN connectivity.
- Good understanding of desktops, laptops, printers, network copiers, and NICs.
- Strong communication skills (verbal and written) in English.
- Negotiation and presentation abilities.
- Attention to detail and methodical approach.
- Problem-solving and analytical skills.
- Ability to perform under pressure.
Required Skills:
- Proficiency in using desktops, laptops, printers, and fax machines.
- Experience with backup systems.
- Deployment of new equipment.
- Infrastructure updates.
- Must have a valid drivers license
- Must have clear criminal record
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