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Cargo Account Manager

4 months ago

Johannesburg, Gauteng, South Africa British Airways Full time

ACCOUNT MANAGER - JNB

THE ROLE

The account manager ensures professionalism and upholds IAG Cargo's standards, meeting revenue targets for Johannesburg according to Financial & Commercial plans.

KEY DUTIES

  • Maintain strong relationships with existing and new customers, exploring growth opportunities for Premium products and new destinations.
  • Develop customer segments to support premium products, evaluate network changes, deliver sales calls, and implement commercial initiatives.
  • Plan seasonal sales call visits, use available data, manage flights, and champion programmes within IAG Cargo.
  • Identify underperforming routes, track customer loyalty programs, and contribute to team meetings.

KEY STAKEHOLDERS

IAG Cargo Revenue Management
IAG Cargo Sales/Commercial Teams

PERSON SPECIFICATION

  • Strong influence and negotiation skills
  • High resilience and attention to detail
  • Team player, self-motivated, and systems literate
  • Proactive, meets objectives, and owns performance
  • Good analytical acumen, flexible, and displays professional standards

QUALIFICATIONS

  • Matric certificate and excellent English proficiency
  • Holder of valid driver's license with a vehicle

EXPERIENCE

  • Excellent communication skills and cargo commercial experience preferred
  • Good knowledge of IAGC Products and services, rapid decision-making, and ability to manage high-pressure situations
  • Systems literate with expertise in Excel and data exploitation tools