Executive Housekeeper

2 weeks ago

Durban, KwaZulu-Natal, South Africa Adele Wint & Associates Full time

The Executive Housekeeper will be responsible for the strategic initiatives of the Housekeeping Department tied to business expansion, growth, and the necessary cultural evolution to support both.

The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results.

The job incumbent acts as an ambassador for the brand, reflecting the company culture and values.

All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.


Key roles and responsibilities:
List up to - 7 key roles and responsibilities of this job. Additionally, please indicate the percentage of time spent on a monthly basis for each role/responsibility.

Roles/Responsibilities
1.


Ensure the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.

2.


Working proactively to maximize guest satisfaction, comfort and cleanliness, delivering a positive and responsive approach to enquiries and problem resolution.

3.


Develops and implements strategies where the housekeeping department metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.

4.


Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.

5.


Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained.

6.


Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.

7.


Establish and deliver effective programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns.

8.


Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.


Competencies & skills requirements

  • Proven experience in a housekeeping, ideally within a hotel environment
  • Strong problemsolving capabilities with the ability to adapt to changing environments
  • Excellent leadership skills with a handson approach and leadbyexample work style
  • Commitment to exceptional guest service with a passion for the hospitality industry
  • Ability to find creative solutions, offering advice and recommendations
  • Personal integrity, with the ability to work in an environment that demands excellence, time and energy
  • Strong communication and listening skills, excellent speaking, reading and writing skills
  • Outstanding analytical and strategic skills improving the business from a financial perspective
  • Excellent ability to work collaboratively across functions and cultures in a global environment
  • Skilled with Microsoft Office software
  • An open, positive and communicative personality
  • Ability to handle multiple challenging priorities and assignments

Job requirements and qualifications:
Indicate the minimum education and experience for this job, any certifications required

Minimum education:
National academic qualifications in Hospitality
**Minimum experience: 4+ years of relevant experience in Housekeeping
**Language skills: Very good command of written and spoken English

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