Merchandiser Team Leader

2 weeks ago

Durban, KwaZulu-Natal, South Africa Managed People Solutions Full time

Managed People Solutions is looking to hire a

Merchandising Team Leader based in Durban

to start as soon as possible

Job Purpose


A Merchandising Team Leader is responsible for effectively and efficiently merchandise products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader is fulfilling their KPI's.


Responsibilities

  • Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
  • Count and determine stock to be merchandised as per SOP.
  • Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
  • Merchandise in accordance with SOP and check product quality on the shelf, stock rotation and price tag.
  • Keep shelf and backup area (e.g. store room) clean, tidy and uncluttered in accordance with housekeeping SOP.
  • Execute merchandising activities as per cycle brief.
  • Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries and requests.
  • Communicate and upkeep knowledge of product and promotions according to the cycle brief.
  • Effectively record merchandising activities as per standard.
  • Execute calls as per call cycle.
  • Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
  • Advise manager on out of stocks as per SOP.
  • Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
  • Ensure that each merchandiser is executing effectively in trade according to the KPI's laid out by the client.
  • Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
  • Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
  • Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
  • Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
  • Ensure that all escalated queries and challenges are effectively dealt with and resolved.

Requirements:

-
Grade 12:

  • Merchandising experience.
  • 12 months experience in an FMCG merchandising environment (Beneficial)
**Closing date: 2 October 2023, Friday

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Signal Hill Products Full time

    Signal Hill Products is looking for a Team Leader (Sales)Position/Title: Team Leader (Sales)Reports To: Regional Sales ManagerFunction: SalesArea: South Coast, KwaZulu-Natal, South AfricaOverall Responsibility:The Team Leader is tasked with new business in the region, as well as maintaining and growing existing relationships and accounts. Weekly Call Cycles...

  • Merchandiser

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Campari Group Full time

    Date: Feb 2, 2024- Location: Durban, KwaZulu-Natal, ZA- Additional Location:Function: SalesSeniority Level: Entry levelEmployment type: TemporaryWorkplace Type: RemoteCompany: Campari South Africa (PtyCampari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Lamavuso Credit Solutions Full time

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Blue Mercury Financial Services Full time

    WE ARE SEEKING TWO TEAM LEADERS TO WORK UNDER EXISTING TEAM LEADERS FOR DISCOVERY INSURE AND CAPITAL LEGACY.Duties would be running and assisting with the current teams as a 2ICBasic is 8000 rand per monthCommision is R18500Salary: R8 000,00 - R9 000,00 per month

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertIf you're a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer's expectations then this role is written for youWe're on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office, working on an...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertIf you've been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off.We're expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team playing to step...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    AdvisorLocation Durban, South AfricaLanguage English***Job Advert: If you're a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer's expectations then this role is written for youWe're on the lookout for a can-doer who values the importance of team playing to step up as a...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertYou've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining example as a...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertAt Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa MyCalling Full time

    Team LeaderAre you ready to take the next step in your career?The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations.What would make you a good fit for this role? Must be willing and able to work in a shifted...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Customer Service/SupportLocation Durban, South AfricaLanguage English***Job Advert: If you've been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off.We're expanding our team of game-changers at Concentrix and we're on the lookout...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Careerbox Full time

    Position:Team LeaderReports To:Operations ManagerWorking Hours:UK HoursJob Role:The role is to support Agents in delivering exceptional customer experience, sales and/or technical support to influence and drive operations at both a tactical and strategic level, by leading, performance managing, developing and motivating agents.Competencies, Skills and...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Online Financial Advisor Full time

    Universal Call Centre is looking for exceptional Sales team leaders who are innovative, attentive and nurturing with magnificent leadership skills to join our family.Time:Great working hours, as you have more time to spend with family.Monday - Friday (NO WEEKENDS)07:45 AM - 18:00 PMBenefits:Attractive Basic Salary with uncapped commissionIncentivesSupportive...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    AdvisorLocation Durban, South AfricaLanguage English***Job Advert:You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who values the importance of team playing and...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Company DescriptionWNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertAre you ready to put your passion for people to work? If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be your moment to shineIf your motivation and positivity is what wakes you in the morning and keeps you going then we want youWebhelp is recruiting a Team leader to join an...

  • Coaching Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Outworx Full time

    Coaching Team Leader will oversee audits, analyze skills gaps, facilitate improvement for overall performance.RESPONSIBILITIES: Conduct audits for coaching Evaluate call quality Support Team Leaders Ensure session objectives are met Use correct assessment tools for understanding Evaluate coaching trackers Provide feedback to Campaigns/Departments Train new...

  • Junior Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Blue Mercury Financial Services Full time

    WE ARE SEEKING TWO JUNIOR TEAM LEADERS TO WORK UNDER EXISTING TEAM LEADERS FOR DISCOVERY INSURE AND CAPITAL LEGACY.Duties would be running and assisting with the current teams as a 2ICSalary: R7, R8,000.00 per month

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa CX Interglobal Full time

    Join our Tribe Do you thrive on building successful teams? Do you have a track record in developing teammates to be the best? Do you excel in motivating and engaging your teams and clients? Are you ambitious and ready to accelerate your career with rapid growth opportunities?We are seeking an inspirational leader with strong leadership skills. Must have a...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    AdvisorLocation Durban, South AfricaLanguage English***Job Advert:Are you ready to put your passion for people to work? If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be your moment to shineIf your motivation and positivity is what wakes you in the morning and keeps you going then we...