QA Agent

An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (Debt collection) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative requirements. This is...

An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative...

We are looking for Sales & Marketing Call Centre Agent based in Gauteng especially Midrand area to work on commission for 3 months and then salary and all the benefits will come into place.Job DescriptionSales of short term insurance productsMaximise business opportunities by selling to new and existing customersResolve complaints and objectionsAccurately...

We are looking for Sales & Marketing Call Centre Agent based in Gauteng especially Midrand area to work on commission for 3 months and then salary and all the benefits will come into place.Job DescriptionSales of short term insurance productsMaximise business opportunities by selling to new and existing customersResolve complaints and objectionsAccurately...

Job Title: Site AgentSite: Namibia, WindhoekReporting to: Contracts ManagerSalary R Start Date & Duration To start mid-May for approximately 3 months.Duties:• Planning and execution• Read and understand the scope and duties on site • Observe specific contract conditions• Manage site resources, materials, equipment etc.• Maintain site contract...

Skills: Client ServiceInsuranceQuality AssuranceSalesIndustries: BankingDescription:Accountability:Audit Process Outputs to deliver this accountability:Contract and document individual targets and performance with Quality Assured Team Leader on calls to be audited and evaluated per day as per the evaluation checklist to ensure quality.Provide continuous...

Job Overview: As a QA Consultant, you will play a crucial role in ensuring the quality and reliability of software products and systems. Your primary responsibility will be to assess, plan, and implement quality assurance processes to meet client requirements and industry standards. You will collaborate with development teams, project managers, and clients...

I am looking for someone who is dedicated and has QA experience and has the qualities to ensure that the agents are submitting quality sales aswell and ensuring that proper training is provided for the agents and give good coaching for leads to convert to salesSalary: From R3,000.00 per monthAbility to Commute: Johannesburg, Gauteng (required)Ability to...

FULL JOB DESCRIPTIONJoin our Randburg team Call Centre Agent Wanted. Earn through commission only.THE JOB AT A GLANCEThe Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.WHAT WILL YOU DO?Handle customer inquiries telephonically: Provide customers with accurate product and service information in an efficient manner. Verify/authenticate...

Job DescriptionDear Future, Call Centre AgentThe Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized...

Job DescriptionDear Future, Sales Call Centre AgentThe Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized...

Job TitleQuality Assurance TechnicianJob TypePermanentDivisionControl FunctionsDepartmentQuality AssuranceEE Occupational LevelsLevel 4 & 5: Skilled, Technical and Academically QualifiedLocation - Town / CityJohannesburgLocation - ProvinceGautengLocation - CountrySouth AfricaJob Advert SummaryPurpose of the jobThe purpose of the role is to conduct quality...

Insurance ~ Risk Management ~ Quality ManagementJHB Central***: Quality Assurance TechnicianPermanent - Illovo - Salary Market RelatedPurposeThe purpose of the role is to conduct quality assurance assignment to monitor compliance with the companies agent outsourcing agreement, internal policies, procedure and applicable regulations or laws. Establish...

Qualification: National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/FinanceExperience: Two (2) years experience as an Internal Auditor in a shortterm/ nonlife insurance company OR Two (2) years experience doing Quality Assurance in a shortterm/ nonlife Insurance company.Quality Assurance Reviews and Projects Validate, test the accuracy...

Description Dear Future, Sales Call Centre Agent The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer...

PURPOSE OF THE JOB:Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key stakeholders. Works involves leading and conducting financial, risk, product/specialised and compliance proactive and follow-up projects. Provides consultation to the organisation's...

The role offers you:The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and...

Gauteng, Johannesburg Annually Cost To Company (Market related)A well-established short term insurer is seeking to appoint a Quality Assurance TechnicianThe purpose of the role is to conduct quality assurance assignment to monitor compliance with the companyagent outsourcing agreement, internal policies, procedure and applicable regulations or...

Manage an outbound sales team to achieve and exceed performance targets for insurance campaigns. Support the teams with coaching, guidance, and mentorship to meet campaign expectations.Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent...

The role offers you: The opportunity to manage and grow a 150seat outbound sales team to achieve and exceed performance targets. Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations. Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and...