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BPO Campaign Manager

3 months ago

Johannesburg, Gauteng, South Africa CallForce Full time

The role offers you:

  • The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.
  • Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.
  • Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders.
  • Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.
  • Initiate employee incentives to drive performance in the operation.
  • Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.
  • Oversee quality control and other compliance applicable to the client and local legislation.
  • Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.
  • Support the team leaders in agent performance reviews with the agents.
  • Ensure Team Leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.

The expertise we require:

  • 3 to 5+ years' experience managing a sales campaign, within a BPO environment.
  • Experience in Telco is an additional advantage.
  • Sales track record of building exceptional team performance.
  • Dynamic and proven leadership ability to accelerate growth.