Intelligence Operations

2 weeks ago

Cape Town, Western Cape, South Africa Crisis24 Full time
About Crisis24


Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations.

Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.


At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape.

Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Job outline:

  • Identify relevant online conversations, media ecosystems, and callstoaction which might elevate risk to our client's operations in multiple cities and towns throughout Eastern and Southern Africa, specifically Tanzania, Uganda and South Africa. Analyze all relevant media, [social] media, and communications that have social/political implications in ongoing and emerging threat profiles that intersect with our client's operations.
  • Assess and measure risk in digital communities, online ecosystems, and communications networks calling for disruption across multiple cities and towns in Tanzania, Uganda and South Africa.
  • Harvest data and prioritize insights from multiple innovation and tech platforms currently in service by GardaWorld regionally and globally — with a focus on misinformation, disinformation, callstoaction or violence, and upcoming disruptions. Produce weekly, monthly, and quarterly assessment reports.
  • Respond to RFIs: up to 6 x per month.

Competencies:

  • Advanced understanding of threat/risk indicators in Tanzania, Uganda and South Africa.
  • Advanced understanding of the socioeconomic and political situation driving disruption and unrest across Tanzania, Uganda and South Africa.
  • Advanced understanding of media culture in Tanzania, Uganda and South Africa, including online, social, and broadcast, communications.
  • Advanced understanding of regional and global media trends, specifically those on major social media channels, including Twitter, Facebook, Reddit, Instagram, YouTube, TikTok, and LinkedIn.
  • Ability to generate written analysis and assessment products that prioritize insights from multiple threat/risk profiles in media and communications ecosystems throughout Tanzania, Uganda and South Africa.
  • Experience with some aspect of digital communications is required; experience with social listening tools is a definite bonus.
  • The ability to write clearly and concisely in English to a wide audience.

Functional competencies:

  • Ability to write clearly and concisely in English.
  • Excellent briefing and communication skills.
  • Ability to successfully manage a client relationship.
  • Ability to selfstart and work remotely with mínimal daily oversight.
  • Advanced understanding of Microsoft Office — specifically PowerPoint.
  • Prior experience with social listening tools or equivalent innovations and technologies.
  • The ability to manage and prioritize multiple ongoing projects.

Experience and Education:

  • A bachelor's degree in international relations, Political Science, Security Studies, or a related field.
  • 13 years in a relevant analytical field, including threat/risk or media/communications preferably with a focus on African geopolitical and security issues.
  • Familiarity with the specific challenges and dynamics of the South African context and its neighboring regions.
  • Strong analytical and critical thinking skills, with the ability to process complex information and provide clear, actionable insights.
  • Proficiency in intelligence analysis software and tools.
  • Advanced computer literacy, including Microsoft Office Suite.
  • Excellent written and verbal communication skills.
  • Ability to present complex information in a clear and concise manner.
  • Detailoriented with a strong commitment to accuracy.
  • Ability to work independently and as part of a team.
  • Adaptable and able to work in a fastpaced, dynamic environment.
Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate

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