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Ict Service Manager
2 weeks ago
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ICT Service Manager
Job Grade:
P7
Ref No:
S200001
Remuneration:
R Total Cost to Company p/a**
Job Purpose:Proactive Management of the ICT service calls and act as a link between ICT and business.
Key performance areas:
- Manage desktop support services
- Manage desktop support services
- Manage the provision of desktop support services i.t.o agreed on service levels
- Ensure ICT governance over the desktop environment
- Provide reports and escalations to Senior Manager
- Act as a link between ICT and business
- Proactive Monitoring and Management of Service levels with the Business
- Manage all external calls logged and remedy within ICT Division.
/ 7075 / 7076
Closing date: 26
May 2023**
Required Minimum Education/training:
- 3 years ICT National Diploma or degree (NQF 6 or higher)
- ITIL training/certification
Required Minimum Experience:
- More than 3 years of experience as an ICT desktop support/ services manager
- Experience in other ICT services and infrastructure management areas
- Exposure to frameworks such as ITIL, ITSM or COBIT
- Experience in industries similar to CIPC
- Experience with business service management solutions
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