Ict Service Manager

2 weeks ago


Pretoria, Gauteng, South Africa Companies & Intellectual Property Commission Full time

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ICT Service Manager

Job Grade:
P7


Ref No:
S200001


Remuneration:

R Total Cost to Company p/a**
Job Purpose:Proactive Management of the ICT service calls and act as a link between ICT and business.


Key performance areas:

  • Manage desktop support services
  • Manage desktop support services
staff, technology, projects, and changes

  • Manage the provision of desktop support services i.t.o agreed on service levels
  • Ensure ICT governance over the desktop environment
  • Provide reports and escalations to Senior Manager
  • Act as a link between ICT and business
  • Proactive Monitoring and Management of Service levels with the Business
  • Manage all external calls logged and remedy within ICT Division.
CIPC reserves the right not to fill an advertised position.

/ 7075 / 7076

Closing date: 26
May 2023**
Required Minimum Education/training:
  • 3 years ICT National Diploma or degree (NQF 6 or higher)
  • ITIL training/certification

Required Minimum Experience:

  • More than 3 years of experience as an ICT desktop support/ services manager
  • Experience in other ICT services and infrastructure management areas
  • Exposure to frameworks such as ITIL, ITSM or COBIT
  • Experience in industries similar to CIPC
  • Experience with business service management solutions

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