Call Centre Consultant

2 weeks ago


Durban, KwaZulu-Natal, South Africa Malatji Specialised Services Full time

We're on the lookout for a driven and customer-oriented Call Centre Consultant to join our crew. As a Call Centre Consultant, you'll be the primary contact point for our clients, furnishing them with guidance, insights, and resolutions to their queries and issues. You'll manage a mix of inbound calls, emails, and other communication channels in a polished and courteous manner.



Responsibilities:

  • Answer incoming calls and address customer inquiries promptly and professionally
  • Furnish precise information about products, services, and policies
  • Aid clients in placing orders, handling returns, and resolving concerns
  • Manage customer grievances and escalate complex matters to the relevant department
  • Maintain detailed and accurate records of client interactions and transactions
  • Adhere to communication scripts and guidelines for consistent, quality service
  • Collaborate with colleagues to meet personal and team objectives
  • Stay informed on product knowledge and company policies for accurate customer support
Requirements:

  • Prior experience in customer service or call center is a plus
  • Exceptional communication and interpersonal skills
  • Strong problem-solving abilities and keen attention to detail
  • Ability to stay composed and professional in demanding situations
  • Proficient in using computer systems and customer service tools
  • Willingness to work varied shifts, including evenings and weekends
  • High school diploma or equivalent; additional customer service education or training is advantageous
Benefits:

  • Competitive salary
  • Comprehensive training and development opportunities
  • Prospects for career growth
  • Health insurance and additional perks
  • Supportive and amiable work atmosphere


  • Durban, KwaZulu-Natal, South Africa Universal Call Centre Pty Ltd Full time

    Local and International sales agentsDo you have Call centre sales experience?Are you looking for a better opportunity to earn more commission ?We are hiring for various sales campaigns at UCCRequirements: 6 months call centre sales experienceSales driven, self-motivated, well spokenMatric / NQF level 4We offer:- Basic plus excellent comm structure- Food...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Synergy Contact centre Full time

    Synergy Contact centre is seeking agents with who has a minimum of 1 year contact centre experience in the below divisions:International(USA/UK) Customer Service Experience is a must Gas &Electric Experts Debt Collections Worked in Retail Campaigns within the Call Centre.We offer: R5250 Basic Salary Tenured Attandance Bonus up to R1500.00 Commission...


  • Durban, KwaZulu-Natal, South Africa Elico International Full time

    We are growing We are looking for call center consultants to join our dynamic team, to Work from anywhereRequirements: Do you have 2 years minimum outbound call centre experience or 2 years of sales? (Compulsory):Do you have your own laptop or desktop (Compulsory):- Do you have uncapped WIFI ( Must be ADSL/Fibre) (Compulsory):Do you have a USB Call Centre...


  • Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full time

    We are a people focused business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all of our people within the business. Our highly engaged environment...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Educor Full time

    Call Centre Manager (National/Sales/Campaigns) ( JB3169): Durban, Kwa - Zulu Natal - SalesCall Centre Manager (National/Sales/Campaigns) ( JB3169)DurbanMarket RelatedCall Centre Manager (National/Sales/Campaigns) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in Johannesburg, Durban and...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Neema Financial Services Full time

    Job Advert: Call Centre Manager with 2 Years of ExperienceAre you an experienced and dynamic Call Centre Manager with a proven track record of success? We are currently seeking a highly motivated individual to lead our call centre team as a Call Centre Manager.Responsibilities: Manage and oversee the daily operations of the call centre, ensuring efficient...

  • Call Centre

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Pronto Labour Team Full time

    Calling on CALL CENTRE or DIRECT MARKETING Staff with Excellent References AND Good Track record who wants a change of Career - Training will be provided in Executive Sales MOTOR DEALERSHIP Industry -Durban area, KZNCALL CENTRE/DIRECT MARKETING Agents to be trained in the MOTOR DEALERSHIP as Sales Executive MUST have Excellent Track record with...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Sisiwe Business Consultant Full time

    Role DescriptionThis is a full-time on-site role as a Sales Agent for our client located in Durban. The Sales Agent will be responsible for generating leads, managing client accounts, providing excellent customer service, and closing sales. The Sales Agent will also be responsible for promoting and selling products, and providing training to clients on the...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa The Faculty Full time

    Job Title: Call Centre ManagerLocation: Umhlanga, Durban South AfricaExperience: 7-10 years in a Call Centre EnvironmentAbout Us:The Faculty is a dynamic and rapidly growing company based in Durban South Africa. We are seeking an experienced Call Centre Manager to lead our customer-centric team. We pride ourselves on delivering exceptional service to our...


  • Durban, KwaZulu-Natal, South Africa Nutun Contact Centre Full time

    Nutun CX is Currently Recruiting for a customer service campaign.If you are money driven here's your chance.Requirements:- 1 Year international call centre experience:- Good communication skills a:- Must be able to work the rotational shifts(Day/Night):Must be able to work in UMH or CBDSalary:- R5250+R1000 Attendance bonus:- R1000 Nightshift allowance:- Free...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Freerecruit Full time

    Decide on financial transactions within mandate Reduce/ maintain turnaround of claims Maintain non-motor and own damage claims service effectively Ensure ALL calls are answered according to Contact Centre standardsJob RequirementsContact Centre experienceBilingual (must be able to speak Afrikaans)Team workClient orientationCommunication skillsPlanning &...

  • Call Centre Operator

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Konig Digital LTD Full time

    Position: Call Centre OperatorCompany Overview:Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary:As a Call Centre Operator, you will be responsible...

  • Call Centre Agents

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa 21st Century Funeral Services Full time

    Call Centre Agents needed.Requirements:6 months call centre experience.Good communication and negotiation skills.Must be punctual.Ability to work under pressure.Must be available immediately.Salary: From R4 900,00 per month

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Doncour Recruitment Full time

    VACANCY ALERT - Please READ the Requirements BEFORE RESPONDINGEXPERIENCED CALL CENTRE / CENTER AGENTS - DURBAN, KZNPlease, No job-hoppersESSENTIAL ROLE REQUIREMENTS:(if you do not meet them do not apply) Matric / Grade 12 Must live in the Durban area 4+ Years proven Call Centre experience, reaching targets Essential Dedicated, passionate, keen sense of...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Merchants SA Full time

    Urgently seeking call centre agents for a telecommunications company based in Durban to work rotational shiftsQualifications: Matric certificate (mandatory) Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous)Experience: Criminal and credit check (clear ITC) and must have matric or equivalent (NQF level...

  • Call Centre Operator

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Konig Digital LTD Full time

    Position: Call Centre OperatorCompany Overview:Raiden Global is a leading global provider of innovative solutions in the field of technology and communications.We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary:As a Call Centre Operator, you will be responsible...


  • Durban, KwaZulu-Natal, South Africa TB HIV Care Full time

    Job Advert Summary:Purpose of the positionProvides oversight and supervision for case management in the PPPREV programme.Minimum Requirements: Grade 12 or equivalent qualification Ability to work with spreadsheets Certificate in MS office 23 year's work experience in data management Proficiency in English and isiZulu Drivers licence will be an additional...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    We are currently seeking Outbound Call Centre Agents in UmhlangaRequirements:Must be available to start working immediatelyPrevious experience as an outbound call centre agent is a mustIf you have experience in outbound or sales call centres and can start immediately, then this position is perfect for you.To apply, please submit a detailed CV and contactable...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa MyCalling Full time

    Call Centre ManagerAre you ready to take the next step in your career?The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations.What would make you a good fit for this role?Must be willing and able to work in a shifted...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Mr Price Group Full time

    Call Centre Agent (New Accounts)_ your purpose__ your day to day responsibilities_ Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints. Update customer's details on relevant Debtor's systems to ensure an accurate and uptodate customer details base_what are...