Call Centre Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Neema Financial Services Full time

Job Advert:
Call Centre Manager with 2 Years of Experience


Are you an experienced and dynamic Call Centre Manager with a proven track record of success? We are currently seeking a highly motivated individual to lead our call centre team as a Call Centre Manager.


Responsibilities:

  • Manage and oversee the daily operations of the call centre, ensuring efficient and effective service delivery
  • Develop and implement call centre strategies, policies, and procedures to optimize performance and achieve goals
  • Lead, motivate, and coach a team of call centre agents, providing regular feedback and performance evaluations
  • Identify training needs and coordinate training programs to enhance the skills and knowledge of call centre staff
  • Ensure compliance with relevant regulations and industry standards
  • Collaborate with other departments to address customer issues and improve processes
  • Foster a positive and inclusive work environment, promoting teamwork and employee engagement
  • Prepare regular reports on call centre performance, trends, and customer feedback for management review

Requirements:

  • Minimum of 2 years of experience in a call centre management role
  • Proven track record in managing and leading a call centre team
  • Excellent leadership and interpersonal skills
  • Strong understanding of call centre operations, metrics, and technologies
  • Exceptional customer service and communication skills
  • Strong problemsolving and decisionmaking abilities
  • Ability to work in a fastpaced and targetdriven environment

Benefits:

  • Competitive salary based on experience
  • Professional development opportunities
  • Collaborative and inclusive work environment
  • Opportunities for career growth and advancement

Salary:
From R5,000.00 per month

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/06/19

  • Durban, KwaZulu-Natal, South Africa Universal Call Centre Pty Ltd Full time

    Local and International sales agentsDo you have Call centre sales experience?Are you looking for a better opportunity to earn more commission ?We are hiring for various sales campaigns at UCCRequirements: 6 months call centre sales experienceSales driven, self-motivated, well spokenMatric / NQF level 4We offer:- Basic plus excellent comm structure- Food...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Synergy Contact centre Full time

    Synergy Contact centre is seeking agents with who has a minimum of 1 year contact centre experience in the below divisions:International(USA/UK) Customer Service Experience is a must Gas &Electric Experts Debt Collections Worked in Retail Campaigns within the Call Centre.We offer: R5250 Basic Salary Tenured Attandance Bonus up to R1500.00 Commission...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Educor Full time

    Call Centre Manager (National/Sales/Campaigns) ( JB3169): Durban, Kwa - Zulu Natal - SalesCall Centre Manager (National/Sales/Campaigns) ( JB3169)DurbanMarket RelatedCall Centre Manager (National/Sales/Campaigns) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in Johannesburg, Durban and...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa The Faculty Full time

    Job Title: Call Centre ManagerLocation: Umhlanga, Durban South AfricaExperience: 7-10 years in a Call Centre EnvironmentAbout Us:The Faculty is a dynamic and rapidly growing company based in Durban South Africa. We are seeking an experienced Call Centre Manager to lead our customer-centric team. We pride ourselves on delivering exceptional service to our...


  • Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full time

    We are a people focused business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all of our people within the business. Our highly engaged environment...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa MyCalling Full time

    Call Centre ManagerAre you ready to take the next step in your career?The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations.What would make you a good fit for this role?Must be willing and able to work in a shifted...

  • Call Centre

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Pronto Labour Team Full time

    Calling on CALL CENTRE or DIRECT MARKETING Staff with Excellent References AND Good Track record who wants a change of Career - Training will be provided in Executive Sales MOTOR DEALERSHIP Industry -Durban area, KZNCALL CENTRE/DIRECT MARKETING Agents to be trained in the MOTOR DEALERSHIP as Sales Executive MUST have Excellent Track record with...


  • Durban, KwaZulu-Natal, South Africa vivo Full time

    1. Establish and identify new relationships within Call CentresAnalyze Call Centre performance on a weekly, monthly, quarterly and annually basisDrive sell-through of all company productsMonthly and quarterly training on New Product Introduction (NPIs)Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and ExecutivesMeasure...


  • Durban, KwaZulu-Natal, South Africa vivo Full time

    1. Establish and identify new relationships within Call CentresAnalyze Call Centre performance on a weekly, monthly, quarterly and annually basisDrive sell-through of all company productsMonthly and quarterly training on New Product Introduction (NPIs)Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and ExecutivesMeasure...


  • Durban, KwaZulu-Natal, South Africa Nutun Contact Centre Full time

    Nutun CX is Currently Recruiting for a customer service campaign.If you are money driven here's your chance.Requirements:- 1 Year international call centre experience:- Good communication skills a:- Must be able to work the rotational shifts(Day/Night):Must be able to work in UMH or CBDSalary:- R5250+R1000 Attendance bonus:- R1000 Nightshift allowance:- Free...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Freerecruit Full time

    Decide on financial transactions within mandate Reduce/ maintain turnaround of claims Maintain non-motor and own damage claims service effectively Ensure ALL calls are answered according to Contact Centre standardsJob RequirementsContact Centre experienceBilingual (must be able to speak Afrikaans)Team workClient orientationCommunication skillsPlanning &...


  • Durban, KwaZulu-Natal, South Africa TB HIV Care Full time

    Job Advert Summary:Purpose of the positionProvides oversight and supervision for case management in the PPPREV programme.Minimum Requirements: Grade 12 or equivalent qualification Ability to work with spreadsheets Certificate in MS office 23 year's work experience in data management Proficiency in English and isiZulu Drivers licence will be an additional...

  • Call Centre Operator

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Konig Digital LTD Full time

    Position: Call Centre OperatorCompany Overview:Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary:As a Call Centre Operator, you will be responsible...

  • Call Centre Agents

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa 21st Century Funeral Services Full time

    Call Centre Agents needed.Requirements:6 months call centre experience.Good communication and negotiation skills.Must be punctual.Ability to work under pressure.Must be available immediately.Salary: From R4 900,00 per month

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Doncour Recruitment Full time

    VACANCY ALERT - Please READ the Requirements BEFORE RESPONDINGEXPERIENCED CALL CENTRE / CENTER AGENTS - DURBAN, KZNPlease, No job-hoppersESSENTIAL ROLE REQUIREMENTS:(if you do not meet them do not apply) Matric / Grade 12 Must live in the Durban area 4+ Years proven Call Centre experience, reaching targets Essential Dedicated, passionate, keen sense of...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Merchants SA Full time

    Urgently seeking call centre agents for a telecommunications company based in Durban to work rotational shiftsQualifications: Matric certificate (mandatory) Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous)Experience: Criminal and credit check (clear ITC) and must have matric or equivalent (NQF level...

  • Call Centre Operator

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Konig Digital LTD Full time

    Position: Call Centre OperatorCompany Overview:Raiden Global is a leading global provider of innovative solutions in the field of technology and communications.We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary:As a Call Centre Operator, you will be responsible...


  • Durban, KwaZulu-Natal, South Africa Malatji Specialised Services Full time

    We're on the lookout for a driven and customer-oriented Call Centre Consultant to join our crew. As a Call Centre Consultant, you'll be the primary contact point for our clients, furnishing them with guidance, insights, and resolutions to their queries and issues. You'll manage a mix of inbound calls, emails, and other communication channels in a polished...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    We are currently seeking Outbound Call Centre Agents in UmhlangaRequirements:Must be available to start working immediatelyPrevious experience as an outbound call centre agent is a mustIf you have experience in outbound or sales call centres and can start immediately, then this position is perfect for you.To apply, please submit a detailed CV and contactable...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa CCI South Africa Full time

    Requirements:Must have completed MatricMust have 3 to 6 months Call Centre ExperienceMust be over the of 22 yearsMust have good communication skillsMust be credit and criminal clearUnderstanding of vehicle finance will be an added advantageMust be willing to work night shift - USA hoursPay: From R5,000.00 per monthAbility to commute/relocate: Durban,...