Call Centre Energy Experts Required

2 weeks ago


Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full time
We are a people focused business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset.

We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all of our people within the business.

Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.


Job Purpose:

Job Objectives:

  • Deescalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products, services, and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
  • Collaborate with other call centre professionals to improve customer service
  • Well versed in complaints management

Education and Experience Requirements:

  • Gr11 or Matric
  • Minimum of 1year international call centre customer service experience
  • Must exposure to the UK/USA/Australian market
  • UK Energy experience required
  • Computer Literacy

Job Knowledge and Skills Required:

  • Knowledge on the related systems
  • Team Player
  • Communication Skills (written & verbal)
  • Analytical Skills
  • Strong diligence & ability to multitask

Essential Competencies:

  • Delivering Results
  • Meeting Customer Expectations
  • Knowledge on systems, policies, and procedures
  • Communication Skills (written & spoken)
  • Problem solving Skills

Salary:
From R6,250.00 per month

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Cold calling: 1 year (preferred)

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Synergy Contact centre Full time

    Synergy Contact centre is seeking agents with who has a minimum of 1 year contact centre experience in the below divisions:International(USA/UK) Customer Service Experience is a must Gas &Electric Experts Debt Collections Worked in Retail Campaigns within the Call Centre.We offer: R5250 Basic Salary Tenured Attandance Bonus up to R1500.00 Commission...


  • Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full time

    Synergy Contact Centre is currently looking for individuals who Have GAS & ELECTRIC experience for NIGHTSHIFT Positions.Working Hours: Between 11PM - 10AMSalary:R5250 + R1000 Attendance bonus + R1000 Nightshift Allowance + CommissionMust have Gas & Electric Experience and Reliable TransportationSalary: R5, R7,250.00 per monthAbility to commute/relocate:...


  • Durban, KwaZulu-Natal, South Africa Universal Call Centre Pty Ltd Full time

    Local and International sales agentsDo you have Call centre sales experience?Are you looking for a better opportunity to earn more commission ?We are hiring for various sales campaigns at UCCRequirements: 6 months call centre sales experienceSales driven, self-motivated, well spokenMatric / NQF level 4We offer:- Basic plus excellent comm structure- Food...

  • Energy Consultant

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full time

    Synergy contatct Centre is Hirining:We are currently hiring Agents who have experience in the International BPO sector. Energy experience International Call center experience Debt Collections Minimum 6months Call centre experienceWe Offer: R5250 Basic Salary Attendance Bonus Commission Permanent Contract of EmploymentJob Types: Full-time, PermanentSalary:...


  • Durban, KwaZulu-Natal, South Africa Debt Solution South Africa Full time

    We are recruiting outbound call centre agentsOur team is rapidly growing and we require ambitious, and experienced experts in the call centre environment.Whatsapp Enrique on Requirements: Matric or equivalent NQF level 4 qualification. 1 year call centre sales experience. Computer literate. Ability to commute reliably.What we offer: Basic Salary. Lucrative...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Neema Financial Services Full time

    Job Advert: Call Centre Manager with 2 Years of ExperienceAre you an experienced and dynamic Call Centre Manager with a proven track record of success? We are currently seeking a highly motivated individual to lead our call centre team as a Call Centre Manager.Responsibilities: Manage and oversee the daily operations of the call centre, ensuring efficient...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Educor Full time

    Call Centre Manager (National/Sales/Campaigns) ( JB3169): Durban, Kwa - Zulu Natal - SalesCall Centre Manager (National/Sales/Campaigns) ( JB3169)DurbanMarket RelatedCall Centre Manager (National/Sales/Campaigns) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in Johannesburg, Durban and...

  • Energy Specialist

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full time

    Synergy Contact Centre is currently seeking experienced energy consultants.If you possess the following qualifications: Excellent Communication Skills Proficient in English Skilled in computer usage Previous experience in Gas & Electric industryWhat we offer: Basic Salary of R5250 plus R1000 attendance bonus and commission Various Incentives Opportunities...


  • Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full time

    _Synergy Contact Centre is hiring_- If you are interested in starting a career, we want you_We are currently recruiting experienced nightshift customer services advisors- Requirements:_ Great Communication Skills_ Fluent English_ Computer Literacy_ International customer service experience_- Package:_ R5250 Basic Salary + R1000 attendance bonus + R1000...

  • Call Centre

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Pronto Labour Team Full time

    Calling on CALL CENTRE or DIRECT MARKETING Staff with Excellent References AND Good Track record who wants a change of Career - Training will be provided in Executive Sales MOTOR DEALERSHIP Industry -Durban area, KZNCALL CENTRE/DIRECT MARKETING Agents to be trained in the MOTOR DEALERSHIP as Sales Executive MUST have Excellent Track record with...


  • Durban, KwaZulu-Natal, South Africa Nutun Contact Centre Full time

    Nutun CX is Currently Recruiting for a customer service campaign.If you are money driven here's your chance.Requirements:- 1 Year international call centre experience:- Good communication skills a:- Must be able to work the rotational shifts(Day/Night):Must be able to work in UMH or CBDSalary:- R5250+R1000 Attendance bonus:- R1000 Nightshift allowance:- Free...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa The Faculty Full time

    Job Title: Call Centre ManagerLocation: Umhlanga, Durban South AfricaExperience: 7-10 years in a Call Centre EnvironmentAbout Us:The Faculty is a dynamic and rapidly growing company based in Durban South Africa. We are seeking an experienced Call Centre Manager to lead our customer-centric team. We pride ourselves on delivering exceptional service to our...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Freerecruit Full time

    Decide on financial transactions within mandate Reduce/ maintain turnaround of claims Maintain non-motor and own damage claims service effectively Ensure ALL calls are answered according to Contact Centre standardsJob RequirementsContact Centre experienceBilingual (must be able to speak Afrikaans)Team workClient orientationCommunication skillsPlanning &...

  • Call Centre Agents

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa 21st Century Funeral Services Full time

    Call Centre Agents needed.Requirements:6 months call centre experience.Good communication and negotiation skills.Must be punctual.Ability to work under pressure.Must be available immediately.Salary: From R4 900,00 per month

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Doncour Recruitment Full time

    VACANCY ALERT - Please READ the Requirements BEFORE RESPONDINGEXPERIENCED CALL CENTRE / CENTER AGENTS - DURBAN, KZNPlease, No job-hoppersESSENTIAL ROLE REQUIREMENTS:(if you do not meet them do not apply) Matric / Grade 12 Must live in the Durban area 4+ Years proven Call Centre experience, reaching targets Essential Dedicated, passionate, keen sense of...

  • Call Centre Operator

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Konig Digital LTD Full time

    Position: Call Centre OperatorCompany Overview:Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary:As a Call Centre Operator, you will be responsible...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Kura (SA) Full time

    Kura are looking for an experienced Customer Service Advisor - Gas and Electric campaign to join our team in Mount EdgecombePURPOSE OF JOBTo contact customers and provide service. To deal with complains and handle queries.KEY RESPONSIBILITIES Promptly respond to customers in an enthusiastic, courteous and efficient manner, using advanced communication skills...


  • Durban, KwaZulu-Natal, South Africa TB HIV Care Full time

    Job Advert Summary:Purpose of the positionProvides oversight and supervision for case management in the PPPREV programme.Minimum Requirements: Grade 12 or equivalent qualification Ability to work with spreadsheets Certificate in MS office 23 year's work experience in data management Proficiency in English and isiZulu Drivers licence will be an additional...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Merchants SA Full time

    Urgently seeking call centre agents for a telecommunications company based in Durban to work rotational shiftsQualifications: Matric certificate (mandatory) Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous)Experience: Criminal and credit check (clear ITC) and must have matric or equivalent (NQF level...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa CCI South Africa Full time

    Requirements:Must have completed MatricMust have 3 to 6 months Call Centre ExperienceMust be over the of 22 yearsMust have good communication skillsMust be credit and criminal clearUnderstanding of vehicle finance will be an added advantageMust be willing to work night shift - USA hoursPay: From R5,000.00 per monthAbility to commute/relocate: Durban,...