Call Centre Manager
2 weeks ago
Call Centre Manager (National/Sales/Campaigns) ( JB3169): Durban, Kwa - Zulu Natal - Sales
Call Centre Manager (National/Sales/Campaigns) ( JB3169)
Durban
Market Related
Call Centre Manager (National/Sales/Campaigns) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in Johannesburg, Durban and Cape Town to better performance and improve sales and service quality.
Educational Requirements:
Grade 12
Relevant tertiary qualification
Strong sales background within a call centre environment
Experience with managing a national call centre
Previous outbound telesales management over multiple brand, campaigns and projects is essential.
Ability to multitask and remain calm under pressure, especially during peak hours and intense situations
Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills
Knowledge of management principles
Strong coaching and leadership skills, ability to motivate employees
Decisiveness and attention to detail
Duties and Responsibilities:
Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products
Ensure staff members are achieving set targets and taking corrective action
Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated
Maximize efficiency and customer satisfaction
Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes
Exceptional communication, interpersonal and customer service skills
Hire, train, prepare and motivate staff members to provide excellent service
Set objectives and analyze call centre metrics
Ensure call centre sales staff meet targets and provide reliable, efficient support to customers
-
Call Centre Sales Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Universal Call Centre Pty Ltd Full timeLocal and International sales agentsDo you have Call centre sales experience?Are you looking for a better opportunity to earn more commission ?We are hiring for various sales campaigns at UCCRequirements: 6 months call centre sales experienceSales driven, self-motivated, well spokenMatric / NQF level 4We offer:- Basic plus excellent comm structure- Food...
-
Call Centre Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Synergy Contact centre Full timeSynergy Contact centre is seeking agents with who has a minimum of 1 year contact centre experience in the below divisions:International(USA/UK) Customer Service Experience is a must Gas &Electric Experts Debt Collections Worked in Retail Campaigns within the Call Centre.We offer: R5250 Basic Salary Tenured Attandance Bonus up to R1500.00 Commission...
-
Call Centre Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Neema Financial Services Full timeJob Advert: Call Centre Manager with 2 Years of ExperienceAre you an experienced and dynamic Call Centre Manager with a proven track record of success? We are currently seeking a highly motivated individual to lead our call centre team as a Call Centre Manager.Responsibilities: Manage and oversee the daily operations of the call centre, ensuring efficient...
-
Call Centre Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa The Faculty Full timeJob Title: Call Centre ManagerLocation: Umhlanga, Durban South AfricaExperience: 7-10 years in a Call Centre EnvironmentAbout Us:The Faculty is a dynamic and rapidly growing company based in Durban South Africa. We are seeking an experienced Call Centre Manager to lead our customer-centric team. We pride ourselves on delivering exceptional service to our...
-
Call Centre Energy Experts Required
2 weeks ago
Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full timeWe are a people focused business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all of our people within the business. Our highly engaged environment...
-
Call Centre Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa MyCalling Full timeCall Centre ManagerAre you ready to take the next step in your career?The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations.What would make you a good fit for this role?Must be willing and able to work in a shifted...
-
Call Centre
2 weeks ago
Durban, KwaZulu-Natal, South Africa Pronto Labour Team Full timeCalling on CALL CENTRE or DIRECT MARKETING Staff with Excellent References AND Good Track record who wants a change of Career - Training will be provided in Executive Sales MOTOR DEALERSHIP Industry -Durban area, KZNCALL CENTRE/DIRECT MARKETING Agents to be trained in the MOTOR DEALERSHIP as Sales Executive MUST have Excellent Track record with...
-
Channel and Call Centre Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa vivo Full time1. Establish and identify new relationships within Call CentresAnalyze Call Centre performance on a weekly, monthly, quarterly and annually basisDrive sell-through of all company productsMonthly and quarterly training on New Product Introduction (NPIs)Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and ExecutivesMeasure...
-
Channel and Call Centre Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa vivo Full time1. Establish and identify new relationships within Call CentresAnalyze Call Centre performance on a weekly, monthly, quarterly and annually basisDrive sell-through of all company productsMonthly and quarterly training on New Product Introduction (NPIs)Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and ExecutivesMeasure...
-
Call Centre Customer Service Advisor
2 weeks ago
Durban, KwaZulu-Natal, South Africa Nutun Contact Centre Full timeNutun CX is Currently Recruiting for a customer service campaign.If you are money driven here's your chance.Requirements:- 1 Year international call centre experience:- Good communication skills a:- Must be able to work the rotational shifts(Day/Night):Must be able to work in UMH or CBDSalary:- R5250+R1000 Attendance bonus:- R1000 Nightshift allowance:- Free...
-
Call Centre Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Freerecruit Full timeDecide on financial transactions within mandate Reduce/ maintain turnaround of claims Maintain non-motor and own damage claims service effectively Ensure ALL calls are answered according to Contact Centre standardsJob RequirementsContact Centre experienceBilingual (must be able to speak Afrikaans)Team workClient orientationCommunication skillsPlanning &...
-
Call Centre Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa TB HIV Care Full timeJob Advert Summary:Purpose of the positionProvides oversight and supervision for case management in the PPPREV programme.Minimum Requirements: Grade 12 or equivalent qualification Ability to work with spreadsheets Certificate in MS office 23 year's work experience in data management Proficiency in English and isiZulu Drivers licence will be an additional...
-
Call Centre Operator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Konig Digital LTD Full timePosition: Call Centre OperatorCompany Overview:Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary:As a Call Centre Operator, you will be responsible...
-
Call Centre Agents
2 weeks ago
Durban, KwaZulu-Natal, South Africa 21st Century Funeral Services Full timeCall Centre Agents needed.Requirements:6 months call centre experience.Good communication and negotiation skills.Must be punctual.Ability to work under pressure.Must be available immediately.Salary: From R4 900,00 per month
-
Call Centre Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Doncour Recruitment Full timeVACANCY ALERT - Please READ the Requirements BEFORE RESPONDINGEXPERIENCED CALL CENTRE / CENTER AGENTS - DURBAN, KZNPlease, No job-hoppersESSENTIAL ROLE REQUIREMENTS:(if you do not meet them do not apply) Matric / Grade 12 Must live in the Durban area 4+ Years proven Call Centre experience, reaching targets Essential Dedicated, passionate, keen sense of...
-
Call Centre Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Merchants SA Full timeUrgently seeking call centre agents for a telecommunications company based in Durban to work rotational shiftsQualifications: Matric certificate (mandatory) Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous)Experience: Criminal and credit check (clear ITC) and must have matric or equivalent (NQF level...
-
Call Centre Operator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Konig Digital LTD Full timePosition: Call Centre OperatorCompany Overview:Raiden Global is a leading global provider of innovative solutions in the field of technology and communications.We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary:As a Call Centre Operator, you will be responsible...
-
Call Centre Consultant
2 weeks ago
Durban, KwaZulu-Natal, South Africa Malatji Specialised Services Full timeWe're on the lookout for a driven and customer-oriented Call Centre Consultant to join our crew. As a Call Centre Consultant, you'll be the primary contact point for our clients, furnishing them with guidance, insights, and resolutions to their queries and issues. You'll manage a mix of inbound calls, emails, and other communication channels in a polished...
-
Outbound Call Centre Agents
2 weeks ago
Durban, KwaZulu-Natal, South Africa Tower Group Full timeWe are currently seeking Outbound Call Centre Agents in UmhlangaRequirements:Must be available to start working immediatelyPrevious experience as an outbound call centre agent is a mustIf you have experience in outbound or sales call centres and can start immediately, then this position is perfect for you.To apply, please submit a detailed CV and contactable...
-
Call Centre Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa CCI South Africa Full timeRequirements:Must have completed MatricMust have 3 to 6 months Call Centre ExperienceMust be over the of 22 yearsMust have good communication skillsMust be credit and criminal clearUnderstanding of vehicle finance will be an added advantageMust be willing to work night shift - USA hoursPay: From R5,000.00 per monthAbility to commute/relocate: Durban,...