Manager Product Real Time Payments

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Do you see a future that includes more?
More exposure to innovative technologies, more personal growth, more experience?

Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.

Job Title
Location
Selby - Johannesburg, GP 2001 ZA (Primary)

Occupational Level
Senior Management
Job Category
Product
Job Type
Permanent

OUR THINKING We provide skills, development opportunities and leadership support to our people so that they can hone their skills to do more and give more in support of each other, our clients, and our communities in a supportive, yet performance driven, environment.

WHO WE ARE We're an innovative technology company with strong ties to the financial industry.

Innovating bank interoperability since 1972, supporting the growth of the South African Economy and individuals across the continent, is what we excel at.

Continuously striving for financial inclusion and providing everyone with access to the digital economy enabling them to do more, get more and benefit from financial inclusion so that they can give more.

WHAT WE DO Access to financial Inclusion ensures individual growth and economic growth - securing the growth of the African nation.

We have served this noble purpose for five decades across the African Continent and our growth spurs us on to do more, give more and include more.

We are firm believers in our people and the Adaptability Quotient (AQ) inherent in each of us that makes us strive to thrive.

BankservAfrica have a high AQ and it is this quality that has driven our business to continuously innovate and evolve, building capability and capacity to include more, enabling greater access to the country's financial landscape.

WHERE WE'RE GOING The payments landscape is being modernised globally and, therefore, ours is an exciting industry to be part of.

New technologies are the main thrust driving this change. Technology enables the possibilities, and people's ingenuity creates opportunities.

As an enabler our future plans are orchestrated around assembling a central payments environment that actively seeks and acquires strategic partners to enable service extensions.

The core of our Financial Services Platform is a fully interoperable, cloud-ready composite platform delivering real-time value transfer and settlement, enhanced by a range of value-added services.

The platform will leverage technological advancements aimed at:

• Managing complex volumes
• Faster deployment and faster change
• Personalised user experiences, with standardised platform experiences being the norm

Doing more will be realised through our creation of platform extension partners who will benefit from our standardised API capability which they in turn can offer to their clients, giving more.

We aim to include new Market Actors through our value chain extension which will allow 'pass-through' connection in those cases where an existing actor passes services through a new actor enabling them to give more to the ecosystem without compromising the security or the role of the heavily regulated financial institutions.

WHAT YOU WILL DO

BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.

PURPOSE This role forms part of the RPP Business Support Team reporting into the Head of Real Time Payments where you will be accountable for the full product life cycle management which includes strategy ideation, development and go to market.

You will in addition be responsible for the management of the operational processes of the day-to-day running of the RPP and Proxy service according to the Clearing Rules, Scheme Rules and Service Levels.

The Manager Product Real Time Payments identifies the customer need and the larger business objectives that a product or feature will fulfil, articulates what success looks like for a product, and rallies a team to turn that vision into a reality.

The role requires good communication skills and solid technology knowledge to ensure all rules are applied and enable secure and efficient payment processing and data management at the PSO.

Solid people management and stakeholder engagement abilities are required for this opportunity.

You will engage with the following stakeholders: Internal RPP Development teamRPP Infrastructure teamNetworks, Service Centre, Service DeskProduct Lifecycle ManagementCustomer Lifecycle ManagementSenior Management TeamExternal Payments Association of South AfricaSouth African Reserve BankSAMOSAll bank and non-bank customersRPP vendors for hardware, software and testing environmentsYour key responsibilities include: Co-ordinate release schedule for enhancements and other projects and plan at least an annual release.

Manage product forums and communicate all activities, plans and releases with broader customer base, Scheme and regulators to ensure greater inclusion.

Co-ordinates and drives all product development, product integration and go-to-market strategy for product set to ensure that the strategy achieves the objectives of profitable growth and expansion of market share for that product and serviceAnalyse current market trends, consumer needs and develop product strategies accordinglyIdentify and understand customer problems; prioritise features and tasks; build consensusNegotiate contracts with current and prospective service usersCreate product, product strategy documents, business cases, use cases and manage P&LDevelop and maintain RPP service user relationshipsOversee the seamless provision of the RPP servicesOversee service testing process and validate end testsPrepare and update guidelines for the service administrationEnsure the proper management (lifecycle, catalogue, performance, reporting) of RPP products and services is in placeResponsible for the overall pricing and billing processManage any customer escalations with regards operational efficiency, accuracy and experience.

Escalate any disputes to RPP Scheme Management for resolutionReport all service levels to Senior Management Team monthly and ensure scorecard updateOversee incident and change management in the RPP operation.

Manage all industry incident escalations and reporting for the productQUALIFICATIONS / KNOWLEDGE Bachelor's degree required in Business Management, or related fieldMasters of Business Administration (MBA) is an advantageStrong written, oral communication, and presentation skillsAnalytical thinking abilities and client facing communication skillsProficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)EXPERIENCE 5- years applicable Customer Service Management experience in an ICT service environmentAbility to calculate and translate risk into actionable mitigating actionsStrong ability to work in a collaborative team environmentExperience in product management life cycleFamiliar with global payments and the surrounding ecosystemWorking knowledge of strict compliance environmentsMin 3 years experience mentoring and managing teams of technical employeesStrong problem solving and analytical capabilitiesStrong ability to execute projects from end-to-end with consistent attention to detailExperience of analyzing and breaking down problems and information using structured frameworks and methodologiesExperience leading product and service teams and projects that require coordination of many stakeholders and cross functional teamsPersistence and a whatever-it-takes approach to ensure that the product and team are successfulAt BankservAfrica we don't see diversity as a problem to solve but rather as an asset that we can leverage to build a robust diverse community.

We are deliberate about our approach and have an employment equity plan which we adhere to, we consider differently abled people as part of our diverse community and welcome their applications.

Post the COVID 19 pandemic we offer flexible working arrangements for certain of our positions and encourage you to look at our comprehensive flexible working policy.

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