Payments Product Head

2 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Full time
Job Description


To build and develop a high-performing team of Product Managers and Product Development Specialist, with accountability for the development, delivery and performance of payments products.


  • Drive the development and launch of new payments products, solutions, projects and initiatives, in order to grow key market segments and achieve business objectives.
  • Support the strategic vision, delivery and ongoing commercialisation of new product and solutions value propositions
  • Work with colleagues across the FR Group who own capabilities and client markets on the delivery of the Payments strategy.
  • Drive product and proposition development, pricing, retention, service, communication and product management
  • Develop the product development strategy and roadmap for the company and across strategic markets and segments.
  • Develop and agree product development roadmap and deployment prioritisation
  • Lead product development and technical design teams to develop innovative, technology and processbased solutions.
  • Deliver product design and specifications which satisfy specified performance standards, within acceptable budget and timelines with a team of Product Managers and Product Development Specialists and/or Analysts
  • Work with operations, sales, and customer care teams to derive key customer and process insights for product iteration and optimisation.
  • Ensure the profitability and competitiveness of product pricing, informed by internal costing and comprehensive market research.
  • Schedule deployments of new products, features and product enhancements across the company and product portfolios.
  • Liaise with technology vendors and other ecosystem players (for integrations) to ensure alignment of project tasks and activities
  • Manage and coordinate post implementation reviews for system enhancements and new product launches
  • Undertake research on new technologies for products and the company
  • Spearhead integrations with banks, payment service providers, merchants, billers, and agents for product services.
  • Identify and recommend solutions for product optimisation across the company.
  • Identify strategic and operational risks and develop and ensure implementation of risk mitigation strategy (on a productbyproduct and marketspecific basis).
  • Develop and ensure the implementation of business processes for solution optimisation and cost minimisation across several business units.
  • Ensure that products and services are designed and implemented in line with the letter and spirit of regulation to ensure world class management of Conduct Risk
  • Ensure that all group policies and processes are fair, compliant, customercentric and commercially sustainable across all stages of the customer life cycle.
  • Leverage the digital development agenda to support new business origination and customer journey optimisation.
  • Maintain FRG internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Embed a datadriven mindset across your team to ensure our prioritisation decisions solve our customers' problems.
  • Develop metrics for your products and assessing the ongoing, overall performance of all products against these metrics.
Job Details

Application Closing Date

29/01/24

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