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Real Time Administrator
2 weeks ago
- Adherence Monitoring
- Monitors daily absenteeism.
- Monitors nonadherence and communicates outofline situations
- Identifies issues that may impact the site's ability to meet service levels in real time
- Reviews performance across skill sets and recommends real time changes that will improve site performance
- Reporting and administration
- Accurately captures exceptions and real time reporting
- Produces accurate daily Workforce Management performance reports to various levels of management covering all areas of the business
- Produces daily and weekly Absenteeism Reports
- Adjusts realtime schedule to accommodate extratime as governed by scheduling process
Minimum Requirements:
- Matric or equivalent
- 2 years Agent experience
- Understanding of ACD reporting
- MS Excel intermediate
Salary:
R146,286.00 per year
Ability to commute/relocate:
- JHB, Gauteng: Reliably commute or planning to relocate before starting work (required)
Experience:
- Administrative office procedures, practices and equipment: 1 year (preferred)
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