Real Time Administrator

2 weeks ago


Johannesburg, Gauteng, South Africa Rescume Recruitment Full time
The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks.

  • Adherence Monitoring
  • Monitors daily absenteeism.
  • Monitors nonadherence and communicates outofline situations
  • Identifies issues that may impact the site's ability to meet service levels in real time
  • Reviews performance across skill sets and recommends real time changes that will improve site performance
  • Reporting and administration
  • Accurately captures exceptions and real time reporting
  • Produces accurate daily Workforce Management performance reports to various levels of management covering all areas of the business
  • Produces daily and weekly Absenteeism Reports
  • Adjusts realtime schedule to accommodate extratime as governed by scheduling process

Minimum Requirements:

  • Matric or equivalent
  • 2 years Agent experience
  • Understanding of ACD reporting
  • MS Excel intermediate
R500 Shift allowance

Salary:
R146,286.00 per year

Ability to commute/relocate:

  • JHB, Gauteng: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Administrative office procedures, practices and equipment: 1 year (preferred)


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