Operations Associate
2 weeks ago
- We're Houst. A professional management service for properties. Our mission is to make hosting on websites hasslefree for everyone using technology to disrupt the shortterm accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to make important earnings._ _The business has now expanded worldwide we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to fulltime landlords, host happiness is central to everything we do._
What you will do:
- Coordinate a network of suppliers to prepare homes for guest bookings and troubleshoot issues to resolve them in time before checkin
- Resource planning, managing supplier communications, as well as coordinating and monitoring the delivery of linen to our client's homes
- Engage and check with suppliers to ensure homes are correctly prepared and provisioned with linen, cleaning equipment and toiletries and with no outstanding maintenance issues
- Handling all realtime payments and raising purchase orders when necessary
- Handling all operational tasks to ensure smooth functioning of all cleans/maintenance
- Keep the client updated about any works or services done in the property
- Contribute ideas to further improvement of processes and overall experience of Houst guests and hosts
- Hybrid working between office and remote
Requirements:
- Must be French speaking
- Team player with superb written and verbal communication skills.
- Ability to think outside the box and find creative ways to solve situations.
- Ability to stay calm under pressure.
- Well organised with the ability to multitask and prioritise workload.
- Confidence in decisionmaking and owning your cases till completion.
- Work independently with mínimal supervision.
- 40 hours per week across 5 days
- Work on a Rota basis as the team operates 7 days a week.
Benefits
- Enviable company culture we've put time into getting our work culture just right. Regular team social events, companywide recognition of outstanding work.
- A hub full of lots of perks wellbeing, yoga, gym, discounts
Laptop
- For business use
- Compensation: ZAR per year
Salary:
R170, R180,000.00 per year
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