Program Operations Associate

3 weeks ago


Cape Town, Western Cape, South Africa Boldr Full time

About the role:
As a Program Operations Associate, you are responsible for managing the program operations for the majority of Bolder's partners.

You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.


Responsibilities:

  • Set up programs in Bolder's backend and configure the program, according to partner specifications.
  • Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
  • Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction
  • Communicate directly with mentors and mentees who request extra support
  • Collaborate closely with other Program Operations Associates to prioritize and execute on implementations tasks on tight turnarounds
  • Pull, clean, and manipulate program data for partnerspecific needs
  • Send regular outreach to partners to highlight the value of their programs
  • Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials
  • Example goals/KPIs include:
  • Minimize mentees waiting to be matched across programs
  • Support the Program Health Manager and Program Success Manager in maximizing participant engagement and satisfaction across programs
  • Support Program Success Managers in decreasing time to value for partners

Requirements:

  • 2 years work experience
  • A high degree of personal organization, project management competence, and attention to detail
  • High accountability and the ability to prioritize deadlines in a fastpaced environment
  • Strong written and verbal communication skills
  • The ability to quickly and independently build product and process knowledge through problemsolving and adapt understanding to new changes
  • Proficiency in cleaning and manipulating data in Excel or Google Sheets
  • U.S. work authorization
  • 75% EST working hours overlap
  • Preferred Qualifications:
  • Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack
  • Experience working in a startup environment and navigating ambiguity
  • Prior fulltime remote experience
  • Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership

  • Operations Associate

    3 weeks ago


    Cape Town, Western Cape, South Africa Slideonline Full time

    Operations Associate - Slide - Join the team Merchant portal Hybrid - Cape Town Full Time Operations AssociateWe are seeking a highly motivated and entrepreneurial Operations Associate to join our fast-growing startup, Slide. In this dynamic role, you will be responsible for managing our drivers and deliveries, monitoring our system, troubleshooting issues,...


  • Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity: You will be working onsite leading members Experience in customer service/collections and/ credit management will be a distinct advantage. Knowledge of HR labour laws. Manage contact centre performance in line with Sigma policies and procedures to meet performance targets. Manage utilisation of staff in line with the...

  • Operations Associate

    3 weeks ago


    Cape Town, Western Cape, South Africa Houst Full time

    We're Houst : A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded...


  • Cape Town, Western Cape, South Africa 2U Full time

    At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to...


  • Cape Town, Western Cape, South Africa 2U Full time

    At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full...

  • Programs Coordinator

    3 weeks ago


    Cape Town, Western Cape, South Africa Boldr Full time

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...


  • Cape Town, Western Cape, South Africa City of Cape Town Full time

    ELIGIBILITYSuitably QualifiedCLOSING DATEREFERENCE NUMBERHSM 43/23 extSALARYTCOE R p.a.DEPARTMENTPublic HousingDIRECTORATEHUMAN SETTLEMENTS Head - Maintenance ProgrammingRequirements: A degree / BTech in Engineering or Built environment At least three (3) years' extensive experience as a MaintenanceProgrammer/Planner with eight (8) years' supervisory...


  • Cape Town, Western Cape, South Africa Cape Town Immunology Laboratory at Hutchinson Center Research Institute of South Africa Full time

    Position Purpose:The Quality Assurance Associate is responsible for creating, developing, monitoring and managing quality systems that support ongoing Laboratory Operations of specimen processing for HVTN clinical trials across Southern Africa. A person in this position works on complex problems requiring data analysis and the ability to perform an in-depth...


  • Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Bachelor's Degree Experience owning program strategy, end to end delivery, and communicating results to senior leadership Experience using data and metrics to determine and drive improvementsAre you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's teamWe are looking for a talented Senior Program Manager to...


  • Cape Town, Western Cape, South Africa 3 Media Web Solutions, Inc Full time

    Note: By applying to this position your application is automatically submitted to the following locations: Cape Town, ZA At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the...

  • Program Coordinator

    3 weeks ago


    Cape Town, Western Cape, South Africa OceanHub Africa Full time

    Part-Time Fixed-term contract - Program CoordinatorWho we are:OceanHub Africa (OHA) is on a mission to enable African-based ocean ventures with the express aim of nurturing an environmentally conscious and profitable economy for a sustainable and equitable ocean.Your Role:We are looking for a part-time entrepreneurial-minded Program Coordinator who will work...

  • Program Coordinator

    3 weeks ago


    Cape Town, Western Cape, South Africa 2U Full time

    At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full...


  • Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Today, More than 60% of the items sold in Amazon's stores globally are from independent sellers — most of which are small- and medium-sized businesses — providing a vast selection of products, competitive prices, and great convenience for shoppers.Amazon South Africa Marketplace Team is looking for a talented Senior Operations Program Manager to lead...


  • Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Bachelors degree 7+ years of experience in Retail or a KPI driven business/sales roles Experience leading multifunctional teams and developing people managers, in a fastpaced and datadriven environment Ability to both lead through a team as well as roll up sleeves and directly own work that delivers results Proven problemsolving skills and ability to...

  • Program Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa H&S Labour Brokers Full time

    YOURKEY RESPONSIBILITIES INCLUDE: Program Managers need to be professional specialists with a significant level of expertise, exercising independent professional responsibility and discretion in the specific program they are responsible for. Work will require professional expertise and/or experience to develop and implement revised or new-...


  • Cape Town, Western Cape, South Africa ORIBI Full time

    Programs & Innovation LeadCape Town, South AfricaORIBI is an impact incubator that cultivates social and environmental innovation in SouthAfrica through the promotion and support of impact entrepreneurship while creating enabling inclusive entrepreneurial ecosystems. Since its creation in Cape Town in 2018, the incubator has supported more than 75 projects...


  • Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    The Fund Operations team supports the business by facilitating flows into and out of the funds. Fund Operations owns the relationship with the Transfer Agent and is responsible for the oversight of their processes.As a Fund Operations Finance Associate you will take on responsibility for vendor oversight with specific focus on finance related tasks performed...

  • Program Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa Mastech General Trading Full time

    Key Responsibilities: Program Managers need to be professional specialists with a significant level of expertise, exercising independent professionalresponsibility and discretion in the specific program they are responsible for. Work will require professional expertise and/or experience to develop and implement revised or...


  • Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Bachelor's degree or equivalent certification in (Industrial) Engineering, Operations, Business Administration, or a related field Experience in Supply Chain, Logistics, Manufacturing and/or in any transferable project management Experience and understanding startup operations Experience working cross functionally with tech and nonetech teams Experience in...


  • Cape Town, Western Cape, South Africa J-PAL Africa Full time

    J-PAL Africa is seeking a Senior Policy Associate to support the management of the Regional Scholars Programs of two J-PAL initiatives, namely the Digital Agricultural Innovations and Services Initiative (DAISI) and the forthcoming Learning for All Initiative (LAI). The position will be based at J-PAL Africa, the Africa hub of J-PAL Global, which is located...